Sr. Associate, Customer Success

Palo Alto, CA

Customer Success

About the Role

At Globality Inc. in the Artificial Intelligence/Augmented Reality space, AI-powered enterprise spending for smarter, fairer global markets.

Upbound is redefining how modern infrastructure is built for the Agentic AI Era. We’re the creators and primary maintainers of Crossplane, and we’re building the Intelligent Control Plane—a new platform layer that makes infrastructure programmable, autonomous, and composable. Our mission is to power the AI-native enterprise with a foundational platform layer that helps teams provision, operate, and adapt infrastructure at scale—so platforms are ready for both humans and AI agents. We partner with leading cloud providers, ISVs, and open-source communities to help organizations move faster with greater confidence. Today, Upbound supports Fortune 500 companies and platform engineers across 100+ countries. Crossplane has surpassed 100M+ downloads and is used by 1,000+ teams worldwide. We’re a Series B company backed by GV (formerly Google Ventures), Altimeter Capital, and Intel Capital, and we’ve raised $69M to date.

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What It's Like to Work at Globality Inc.

What It's Like to Work Here

handshake Trust as Daily Practice

globe Global Mindset, Local Impact

trending-up Growth Through Continuous Learning

zap Mission-Driven Innovation

users Inclusive Leadership

Frequently Asked Questions About Working at Globality Inc.

Common questions candidates ask about this role and Globality Inc.'s workplace

Globality was founded with a simple but lofty goal: to use AI to transform enterprise spending into a smarter, fairer process, and create more efficient, inclusive markets around the globe. Globality is the future of enterprise spending: an AI solution that is guaranteed to empower employees, bolster the bottom line, and improve business outcomes.

Please review the specific job listing or contact Globality Inc.'s recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Globality Inc. is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Key benefit categories include: Health & Wellness, Financial & Retirement, Time Off & Family, Professional Development, Team & Culture. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Trust as Daily Practice and Global Mindset, Local Impact and Growth Through Continuous Learning.

The company has committed to inclusive practices including: Empowering Every Team Member and Building Inclusive, Global Excellence.

Globality Inc. has a supportive and collaborative culture, recognized as a loved place to work by its team members.

Globality Inc. currently has 11 open positions. They are hiring across departments like Customer Success, Engineering, Finance. You can view all current openings at certcheck.mostlovedworkplace.com/companies/globality-inc/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Globality Inc.'s recruiting team for specific details on this role's process.