Senior CRM Manager

At GR8 Tech, a Most Loved Workplace® certified employer in the Technology space, Accelerating iGaming Excellence Through Trust, Speed, and Innovation.

<div class="content-intro"><p data-renderer-start-pos="243"><strong data-renderer-mark="true"><span class="acronym-highlight">GR8</span>_TECH builds B2B iGaming platforms for operators who play to lead.</strong></p>

<p data-renderer-start-pos="328">We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.</p>

<p data-renderer-start-pos="608">With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.</p>

<p data-renderer-start-pos="770"><strong data-renderer-mark="true">Our ambition drives us. Our people make it real.</strong></p>

<p data-renderer-start-pos="820">If you’re a challenger in spirit and a champion in action — join us.</p></div><div class="container">

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<h2 data-path-to-node="1">Why this role exists:</h2>

<p data-path-to-node="2">This role exists to increase customer retention, engagement, and lifetime value through data-driven CRM initiatives. You'll help us build meaningful customer relationships by designing, optimizing, and scaling personalized CRM campaigns that deliver measurable business impact.</p>

<h2 data-path-to-node="3">What you’ll drive:</h2>

<p data-path-to-node="4"><strong data-path-to-node="4" data-index-in-node="0">CRM Strategy & Customer Retention</strong></p>

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<p data-path-to-node="5,0,0">Own the execution of CRM initiatives that improve customer retention, engagement, and loyalty.</p>

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<p data-path-to-node="5,1,0">Develop customer lifecycle journeys for different audiences and behavioral segments.</p>

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<p data-path-to-node="5,2,0">Identify new retention opportunities using customer insights and business data.</p>

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<p data-path-to-node="5,3,0">Continuously evolve CRM strategies based on performance, market trends, and customer behavior.</p>

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<p data-path-to-node="6"><strong data-path-to-node="6" data-index-in-node="0">Campaign Execution & Optimization</strong></p>

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<p data-path-to-node="7,0,0">Build, launch, and manage multi-channel CRM campaigns across email, push, in-app, SMS, and other communication channels.</p>

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<p data-path-to-node="7,1,0">Design personalized customer experiences using segmentation and behavioral triggers.</p>

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<p data-path-to-node="7,2,0">Run A/B tests to validate hypotheses and improve campaign effectiveness.</p>

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<p data-path-to-node="7,3,0">Optimize campaign performance through continuous experimentation and iteration.</p>

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<p data-path-to-node="8"><strong data-path-to-node="8" data-index-in-node="0">Data & Performance</strong></p>

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<p data-path-to-node="9,0,0">Analyze campaign performance and customer behavior to identify growth opportunities.</p>

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<p data-path-to-node="9,1,0">Translate complex data into actionable recommendations.</p>

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<p data-path-to-node="9,2,0">Apply predictive analytics to anticipate customer needs and reduce churn.</p>

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<p data-path-to-node="9,3,0">Define, monitor, and improve key CRM performance metrics.</p>

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<p data-path-to-node="10"><strong data-path-to-node="10" data-index-in-node="0">Cross-functional Collaboration</strong></p>

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<p data-path-to-node="11,0,0">Partner with Product, Marketing, Analytics, and Customer Support teams to deliver impactful CRM initiatives.</p>

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<p data-path-to-node="11,1,0">Align campaign priorities with business objectives and product launches.</p>

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<p data-path-to-node="11,2,0">Coordinate campaign delivery across multiple stakeholders while ensuring quality and timely execution.</p>

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<p data-path-to-node="11,3,0">Share insights and recommendations that influence customer engagement strategy.</p>

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<h2 data-path-to-node="12">What makes you a GR8 fit:</h2>

<p data-path-to-node="13"><strong data-path-to-node="13" data-index-in-node="0">Must-have</strong></p>

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<p data-path-to-node="14,0,0">Previous experience as a CRM Manager or in a similar CRM role.</p>

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<p data-path-to-node="14,1,0">Strong understanding of CRM, customer lifecycle management, and retention strategies.</p>

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<p data-path-to-node="14,2,0">Experience planning and executing multi-channel CRM campaigns.</p>

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<p data-path-to-node="14,3,0">Strong analytical mindset with the ability to turn data into business decisions.</p>

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<p data-path-to-node="14,4,0">Hands-on experience with CRM platforms and campaign management tools.</p>

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<p data-path-to-node="14,5,0">Excellent stakeholder management and cross-functional collaboration skills.</p>

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<p data-path-to-node="14,6,0">Strong organizational skills with the ability to manage multiple initiatives simultaneously.</p>

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<p data-path-to-node="15"><strong data-path-to-node="15" data-index-in-node="0">Nice-to-have</strong></p>

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<p data-path-to-node="16,0,0">Experience working in high-growth digital products or tech companies.</p>

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<p data-path-to-node="16,1,0">Knowledge of experimentation methodologies and statistical analysis.</p>

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</div><div class="content-conclusion"><h2 data-renderer-start-pos="906"><strong data-renderer-mark="true">Why you’ll love working here: </strong></h2>

<p data-renderer-start-pos="958"><strong data-renderer-mark="true">Benefits Cafeteria</strong> — annual budget you allocate to:</p>

<p data-renderer-start-pos="1011">Sports • Medical • Mental health • Home office • Languages.</p>

<p data-renderer-start-pos="1072"><strong data-renderer-mark="true">Work-life & support</strong></p>

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<li data-renderer-start-pos="1095">Paid maternity/paternity leave + monthly childcare allowance.</li>

<li data-renderer-start-pos="1160">20+ vacation days, unlimited sick leave, emergency time off.</li>

<li data-renderer-start-pos="1224">Remote-first + tech support + coworking compensation.</li>

<li data-renderer-start-pos="1281">Team events (online/offline/offsite).</li>

<li data-renderer-start-pos="1322">Learning culture with internal courses + growth programs.</li>

</ul>

<h2 data-renderer-start-pos="1383"><strong data-renderer-mark="true">Our culture & core values:</strong></h2>

<p data-renderer-start-pos="1411">GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.</p>

<p data-renderer-start-pos="1612"><strong data-renderer-mark="true">FUELLED BY TRUST</strong>: we’re open, honest, and have each other’s backs.</p>

<p data-renderer-start-pos="1680"><strong data-renderer-mark="true">OWN YOUR GAME</strong>: we take initiative and own what we do.</p>

<p data-renderer-start-pos="1735"><strong data-renderer-mark="true">ACCELER8</strong>: we move fast, focus smart, and keep it simple.</p>

<p data-renderer-start-pos="1793"><strong data-renderer-mark="true">CHALLENGE ACCEPTED</strong>: we grow through challenges and stay curious.</p>

<p data-renderer-start-pos="1859"><strong data-renderer-mark="true">BULLETPROOF</strong>: we’re resilient, ready, and always have a plan.</p></div>

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