Sales and Service Associate

Asheville, NC

About the Role

At HomeTrust Bank in the Financial Services space, Community Banking Built on Trust, Strength, and Local Leadership.

The Sales and Service Associate handles a variety of routine financial transactions, provides solutions to suit the customer’s financial needs, and resolves any problems they encounter with their prevailing accounts. The incumbent serves as the primary customer contact for new account openings, account maintenance requests, and problem resolutions. Serve as the primary customer contact for new account openings, account maintenance requests, and problem resolutions. Directly promote and offer solutions for all retail bank products and services, including checking, savings, money markets, certificates of deposit, debit card, online/mobile banking and consumer loans. Participate in branch and bank sales, service, and product training meetings. Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identifications, detection, and determent of money laundering and other unlawful activities, as well as regulations pertaining to lending and consumer compliance to include fair lending laws. Familiarity with all federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act. Knowledge of bank products and services, sufficient to identify and assist with customer and prospect needs and conduct sales/service dialogue with current and potential customers.

Want to learn more about what it's like to work at HomeTrust Bank? View our full profile.

Requirements

Familiarity with all federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act.
Knowledge of bank products and services, sufficient to identify and assist with customer and prospect needs and conduct sales/service dialogue with current and potential customers.

What It's Like to Work at HomeTrust Bank

Systemic Collaboration

Employees at HomeTrust Bank have a positive vision for the future because our leadership team presents a vision that is easy to understand and communicates frequently via company-wide videos about where we stand relative to our stated goals. The phrase “Ready for What’s Next” is at the core of our culture. At HTB, we foster a culture of thinking and acting like an owner and taking intelligent risks, while keeping things fun.

Positive Vision for the Future

Employees are encouraged to approach each day with integrity, professional courage, teamwork, continuous growth, and to embrace diversity. HTB strives to uphold these values every day and encourage extraordinary success through our 33 culture fundamentals. These fundamentals outline how we work with each other, our clients, and our partners.

Alignment of Values

Our CEO serves as a model of HomeTrust Bank values by doing the right thing, always. This is our #1 culture fundamental and our CEO, Hunter Westbrook, demonstrates this fundamental each day through honesty, accessibility, and integrity.

Respect

We show respect and ensure that all voices are heard and ideas are valued throughout HomeTrust Bank by providing employees with opportunities to share feedback through our annual employee engagement survey and subsequent action plans which allow employees and their leaders to identify and work on areas of opportunity as well as continue the things we do well. In addition, our CEO conducts skip-level meetings to get honest feedback from employees. In 2023, we conducted a corporate wide, “Kill a Stupid Rule” contest, which allowed employees to submit ideas and share their perspectives on what we can do to streamline processes for our customers and employees to make HTB a more efficient place to bank and work while maintaining appropriate compliance, safety, and quality. Submissions could be for something that we needed to stop completely or change/update to make it more efficient. A cross-departmental committee was formed to review and evaluate submissions to roll up the top submissions to the Executive Management Team for selecting the contest winners which was followed by planning for the implementation of solutions for the winning submissions.

Killer Outcomes

Employees collaborate throughout HomeTrust Bank by getting clear on expectations, speaking straight, and embracing diverse perspectives. We encourage collaboration because at HTB we feel that by sharing information and working together allows us to find better solutions for our customers inside and outside of the bank.

What It's Like to Work Here

heart-handshake Genuine Community Connection

users Team Over Individual Achievement

lightbulb Innovation Within Tradition

shield-check Accountability With Support

sparkles Celebration of Individual Stories

Frequently Asked Questions About Working at HomeTrust Bank

Common questions candidates ask about this role and HomeTrust Bank's workplace

HomeTrust Bancshares, Inc. (NYSE: HTB), headquartered in Asheville, North Carolina, is the holding company for HomeTrust Bank, a state-chartered community bank operating over 30 locations across North Carolina, South Carolina, East Tennessee, Southwest Virginia, and Georgia. With total assets of $4.6 billion as of June 30, 2025, the Company’s goal is to continue to be recognized as a high-performing, regional community bank, while our strategy to reach that goal is to be a best place to work. As a reflection of these efforts, the Company has been named one of Bank Director’s “Best U.S. Banks,” one of Forbes’ “America’s Best Banks”, one of S&P Global’s “Top 50 Community Banks”, and named to the 2025 KBW Honor Roll. In addition, the Company has been recognized as one of American Banker’s “Best Banks to Work For”, received a “Most Loved Workplace” certification by Best Practices Institute, named as one of Best Companies Group’s “America’s Best Workplaces”, as well as being named a “Best Place to Work” in all five states in which the Company operates.

Please review the specific job listing or contact HomeTrust Bank's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

HomeTrust Bank is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Key benefit categories include: Health & Wellness, Family & Time Off, Professional Development, Financial Security. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Genuine Community Connection and Team Over Individual Achievement and Innovation Within Tradition.

The company has committed to inclusive practices including: Cultivate Belonging for Every Team Member and Invest in Growth and Development.

They score particularly well in the area of Systemic Collaboration.

HomeTrust Bank currently has 10 open positions. You can view all current openings at certcheck.mostlovedworkplace.com/companies/hometrust-bank/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact HomeTrust Bank's recruiting team for specific details on this role's process.