Most Loved Workplace® Certified Job

Sr. Manager of CX Enablement

Assessed by Most Loved Workplace®

92% of candidates apply because they are a Most Loved Workplace®

Remote, USA

About the Role

At Imprint Payments, Inc. , a Most Loved Workplace® certified employer in the Finance space, Modern co-branded credit cards powering the world's biggest brands.

Own CX quality, training, and knowledge management systems for a large-scale customer support operation. Lead QA framework design, Zendesk knowledge management, Sierra AI deflection enablement, automated quality scoring, agent training, partner launch readiness, and data-driven continuous improvement. Manage a team of 2–3 associates while partnering with engineering, product, vendors, compliance, legal, and operations teams.

Want to learn more about what it's like to work at Imprint Payments, Inc. ? View our full profile.

Why This Is a Most Loved Workplace® Certified Job

What It's Like to Work Here

Zap Bias Toward Action

Users Collaborative Problem-Solving

Target Ownership Mentality

Lightbulb Innovation Through Humility

TrendingUp Continuous Growth Mindset

Frequently Asked Questions About Working at Imprint Payments, Inc.

Common questions candidates ask about this role and Imprint Payments, Inc. 's workplace

Meet the powerful, purpose-built co-branded products that seamlessly adapt to your brand.

This position is listed as remote based on the job location.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Imprint Payments, Inc. is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Key benefit categories include: Financial & Wellness, Work Experience, Time Off & Travel, Equity & Growth. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Bias Toward Action and Collaborative Problem-Solving and Ownership Mentality.

The company has committed to inclusive practices including: Foster Optimistic Collaboration and Maintain Relentless Excellence.

Imprint Payments, Inc. has a supportive and collaborative culture, recognized as a loved place to work by its team members.

Imprint Payments, Inc. currently has 4 open positions. You can view all current openings at certcheck.mostlovedworkplace.com/companies/imprint-payments-inc/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Imprint Payments, Inc. 's recruiting team for specific details on this role's process.