Family Success Manager Toronto

Toronto, CA

Full-time

About the Role

At Ingenius in the Business Services space, Transforming admissions counseling with former admissions officers expertise.

We’re looking for a thoughtful, dependable, and communicative Family Success Manager to act as a trusted bridge between families and our internal advising team. You’ll be the key point of contact for parents throughout their child’s study abroad journey—providing timely updates, thoughtful recommendations, and genuine care as their child progresses toward their goals.

Want to learn more about what it's like to work at Ingenius? View our full profile.

Requirements

Bachelor’s degree or above; background in education, psychology, communication, or business management preferred
At least 2 years of experience in education services, customer success, account management, or high-touch client support
Excellent verbal and written communication skills; calm under pressure; able to handle high-expectation clients with professionalism
Strong project management mindset and ability to multitask, prioritize, and drive execution across complex service plans
Proficiency in English and/or ability to communicate directly with overseas advisors and parents
Familiarity with U.S./U.K. admissions systems or previous experience in international education is a plus
Experience with Google products (Gmail, Docs, Chat, Gemini, etc.) or other collaboration tools
Regularly use AI tools to enhance productivity
Previous experience in college counseling, academic advising, or application support
Brings an optimistic and open mindset, with a proactive and solution-oriented approach to challenges; a collaborative team player who demonstrates patience and empathy, and builds trust even in complex or high-pressure situations

Benefits

Competitive salary
Paid time off
Parental leave
Remote work flexibility
Professional development
Fun, collaborative work environment

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What It's Like to Work at Ingenius

What It's Like to Work Here

heart Student-Centric Service

users Authentic Community

lightbulb Insider Expertise

hand Collaborative Problem-Solving

growth Continuous Evolution

shield-check Integrity in Action

Frequently Asked Questions About Working at Ingenius

Common questions candidates ask about this role and Ingenius's workplace

Ingenius is a Most Loved Workplace®. Most Loved Workplaces® place love at center of business. Ingenius is a Small employer. Explore Ingenius careers, culture, employee experience, and open roles.

Please review the specific job listing or contact Ingenius's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Ingenius is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Key benefit categories include: Health & Wellness, Work-Life Balance, Financial Benefits, Professional Growth. For this role specifically, benefits include: Competitive salary, Paid time off, Parental leave, Remote work flexibility, Professional development, Fun, collaborative work environment. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Student-Centric Service and Authentic Community and Insider Expertise.

The company has committed to inclusive practices including: Authentic Student Advocacy and Inclusive and Welcoming Community.

Ingenius has a supportive and collaborative culture, recognized as a loved place to work by its team members.

Ingenius currently has 16 open positions. You can view all current openings at certcheck.mostlovedworkplace.com/companies/ingenius/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Ingenius's recruiting team for specific details on this role's process.