Most Loved Workplace® Certified Job

Renewal Specialist (SMB) (Hybrid)

Most Loved Workplace® Certified Job

92% of candidates apply because they are a Most Loved Workplace®

Clearwater, Florida

Customer Support

About the Role

At KnowBe4, a Most Loved Workplace® certified employer in the Computer Software space, Empower employees to make smarter security decisions every single day.

<div class="content-intro"><p>KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.</p></div><p><img style="max-width: 100%;"></p>

<div class="p-rich_text_section"><strong>The Opportunity</strong><br>We are looking for an SMB Renewal Specialist to take full ownership of the renewal process for our Small and Mid-Sized Business customer base. In this role, you will be the primary driver behind keeping our customers on board, working closely with CSMs and Account Managers to identify account risks early and close renewals that reflect the true value of our platform.<br>This position is ideal for someone who is highly organized and feels at home leading renewal and pricing conversations. You’ll need to balance a helpful, customer-first mindset with the discipline required to hit your targets and contribute to KnowBe4's success in a fast-moving environment.</div>

<li><strong>Portfolio Management:</strong> Manage all renewal opportunities for your assigned accounts and research customer health to identify risks or expansion opportunities before the contract ends.</li>

<li><strong>Team Collaboration:</strong> Partner with SMB CSMs and Account Managers to plan renewal strategies that secure the best outcome for both the customer and KnowBe4.</li>

<li><strong>Discovery &amp; Negotiation:</strong> Speak directly with customers to understand their needs, resolve objections, and negotiate terms that prevent churn while maintaining fair contract standards.</li>

<li><strong>Pricing &amp; Quoting:</strong> Draft and send accurate pricing quotes that follow company policy, ensuring customers have everything they need to sign off.</li>

<li><strong>Pipeline Tracking:</strong> Maintain a clear 30, 60, and 90-day view of upcoming renewals, providing regular updates to the Regional Director on what is expected to close.</li>

<li><strong>Salesforce Administration:</strong> Keep every record updated in Salesforce. You’ll be responsible for completing deal sheets and ensuring all data is accurate for every opportunity.</li>

<li><strong>Meeting Targets:</strong> Focus on reaching and exceeding your assigned bookings targets and quotas each month and quarter.</li>

</ul>

<div class="p-rich_text_section"><strong>What You Bring</strong></div>

<div class="p-rich_text_section">You are someone who stays organized when managing a high volume of tasks and genuinely enjoys the process of moving a deal from a quote to a final signature.</div>

<li data-stringify-indent="0" data-stringify-border="0"><strong>1+ years of experience</strong> in renewals, account management, or sales support. You should be comfortable managing a fast-moving pipeline of deals.</li>

<li data-stringify-indent="0" data-stringify-border="0"><strong>Reliable organizational skills.</strong> You can track multiple deadlines and follow up with customers and internal teams without things slipping through the cracks.</li>

<li data-stringify-indent="0" data-stringify-border="0"><strong>Clear communication style.</strong> You write clear emails, speak confidently during negotiations, and know how to explain pricing or contract details simply.</li>

<li data-stringify-indent="0" data-stringify-border="0"><strong>Problem-solving mindset.</strong> You don't just wait for a renewal to happen; you look for ways to resolve issues early if a customer seems hesitant.</li>

<li data-stringify-indent="0" data-stringify-border="0"><strong>Team-first attitude.</strong> You work well with different personalities and can build a solid working relationship with your CSM and AM partners.</li>

</ul>

<div class="p-rich_text_section"><strong data-stringify-type="bold">Bonus points if you have:</strong></div>

<li data-stringify-indent="0" data-stringify-border="0">Hands-on experience with Salesforce</li>

<li data-stringify-indent="0" data-stringify-border="0">Experience working with SMB (Small to Medium Business) accounts.</li>

<li data-stringify-indent="0" data-stringify-border="0">A basic understanding of subscription-based contracts and pricing.</li>

</ul>

<li><strong>Productive Team Environment:</strong> Work with a group focused on practical results and helping customers get the most out of our platform.</li>

<li><strong>Hybrid Work:</strong> This role is hybrid, 4 days in office in our clearwater, FL office.&nbsp;</li>

<li><strong>Clear Visibility:</strong> You will see exactly how your work impacts KnowBe4’s bottom line, gaining a deep understanding of how SaaS businesses retain their customers.</li>

<li><strong>Growth &amp; Learning:</strong> We support professional development through certification bonuses and tuition reimbursement programs.</li>

</ul><div class="content-conclusion"><p><strong>Our Fantastic Benefits</strong></p>

<div class="gmail_default">We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit&nbsp;<a href="http://www.KnowBe4.com/careers/benefits" target="_blank" data-saferedirecturl="https://www.google.com/url?q=http://www.KnowBe4.com/careers/benefits&amp;source=gmail&amp;ust=1727463125306000&amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_">www.KnowBe4.com/careers/benefits</a>.</div>

<p><em><span style="font-weight: 400;">Note: An applicant assessment and background check may be part of your hiring procedure.</span></em></p>

<p><strong>Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.KnowBe4.com/careers/request-accommodation.</strong></p>

<p><span style="font-weight: 400;">No recruitment agencies, please.</span></p></div>

Want to learn more about what it's like to work at KnowBe4? View our full profile.

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Why This Is a Most Loved Workplace® Certified Job

86% love working here

90% trust their manager

83% would recommend

Systemic Collaboration

Every day at KnowBe4 is filled with celebrations. Birthdays, work anniversaries, sales goals, and company milestones are all reasons to celebrate, and we celebrate big. There are always streamers, party horns, and applause sounding around the offices, and special events call for special celebrations, such as trips to local theme parks. Our employees have a positive vision for our future because our culture is centered around our people; we cultivate an environment of happy employees who work hard together to reach company-wide goals. It’s no wonder we have been ranked a top workplace for the last six years in a row!

Positive Vision for the Future

Alignment of Values

KnowBe4’s employees, including our leadership, practice extreme ownership, radical transparency, and complete honesty. Through extreme ownership, employees totally own their sphere of responsibility and take full ownership over their area. When something goes wrong, no one passes the blame. Instead, everyone looks internally to see what they could have done better to prevent the issue. Through radical transparency, we have cultivated an environment of freedom and trust. By practicing complete honesty, employees feel comfortable sharing feedback and accepting it, and it allows our employees to be on the same page. These values are the foundation of our culture and people. Our CEO, Stu, is one-of-a-kind! Not only has he cultivated a company culture of highly productive and happy employees, but he also puts a big emphasis on continued learning. Stu encourages employees to spend one hour a day learning new skills or strengthening existing ones. He truly serves as a model of KnowBe4 values. He hosts regular “Ask Me Anything” sessions and randomly selects employees each month to have lunch with him. Stu’s “No Door Policy” encourages employees to share ideas and ask questions. He welcomes all individuals to bring their true authentic selves to work!

Respect

At KnowBe4, we recognize the value of building a diverse team that draws on different backgrounds and experiences. Our culture heavily focuses on creating a welcoming and inclusive environment for all. For example, we offer employee resource groups to all of our employees. Our employee resource groups are designed to give employees a place to come together with others in KnowBe4 who may have shared experiences. Additionally, all employees are encouraged to bring their ideas forth to leadership with our “no-door policy.” We even have a suggestion box where all employees can submit their ideas to make KnowBe4 even better!

Killer Outcomes

Every morning at KnowBe4, employees start their workday with a 5-20 minute company-wide daily briefing, where our CEO, Stu, and other executives, update all Knowsters about current happenings in KnowBe4 and within our industry. Next, all departments at KnowBe4 collaborate during daily team stand-up meetings, so every employee is fully aware of what others on their team are working on. These quick, yet effective check-ins, allow Knowsters to communicate with one another while also having dedicated time to coordinate, brainstorm, and share ideas.

What It's Like to Work Here

Rocket Why Work Here

User CEO Leadership

Heart KnowBe4 Culture

Handshake KnowBe4 Respect

Sparkles Positive Vision

Target Alignment of Values

Certified for: Certified Most Loved Workplaces® 2025, Most Loved Workplace® Certified 2023, Most Loved Workplace® Certified 2022, Top Most Loved Workplaces® for LGBTQ+, Top Most Loved Workplaces® for Parents and Caregivers, Top Most Loved Workplaces® for Women, Top Most Loved Workplaces® for Volunteering, Top Most Loved Workplaces® for Diversity, Most Loved Workplace® for Young Professionals 2025, Most Loved Workplace® for Career Advancement 2025, Most Loved Workplace® for Diversity 2025, Most Loved Workplace® for Women 2025, Top Most Loved Workplaces® for CEOs, Top Most Loved Workplaces® for Young Professionals, Most Loved Workplace® Certified 2024, Top Most Loved Workplaces® for Career Advancement

Frequently Asked Questions About Working at KnowBe4

Common questions candidates ask about this role and KnowBe4's workplace

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions every day. Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; there is always something exciting happening at KnowBe4.

Please review the specific job listing or contact KnowBe4's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

KnowBe4 is an established organization in its industry. The company is a certified Most Loved Workplace®, highlighting a strong, positive culture and committed workforce.

Key benefit categories include: Health & Wellness, Financial, Work-Life Balance, Professional Development, Perks & Culture. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Why Work Here and CEO Leadership and Company Culture.

The company has committed to inclusive practices including: Radical Transparency and Extreme Ownership.

KnowBe4 has an employee workplace love score of 86%. They score particularly well in the area of Systemic Collaboration. They have earned Most Loved Workplace® certifications including: Certified Most Loved Workplaces® 2025 and Most Loved Workplace® Certified 2023.

KnowBe4 currently has 89 open positions. They are hiring across departments like Sales, Marketing, Customer Support . You can view all current openings at certcheck.mostlovedworkplace.com/companies/knowbe4/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact KnowBe4's recruiting team for specific details on this role's process.