Most Loved Workplace® Certified Job

Manager, Customer Onboarding

Most Loved Workplace® Certified Job

92% of candidates apply because they are a Most Loved Workplace®

São Paulo, Brazil

Customer Success

About the Role

At KnowBe4, a Most Loved Workplace® certified employer in the Computer Software space, Empower employees to make smarter security decisions every single day.

<div class="content-intro">KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.</div><img style="max-width: 100%;" src="https://www.KnowBe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/Sao%20Paulo.jpg" alt="" width="398"><img style="max-width: 100%;" width="400"><img style="max-width: 100%;" width="400">

Brazil positions open to candidates located in&nbsp;São Paulo.

Please submit your resume in English.

To learn more about our team and office culture in São Paulo, Brazil, visit the following links.&nbsp; Careers Page:&nbsp;<a class="c-link" href="https://www.KnowBe4.com/careers/locations/sao-paulo" target="_blank" data-stringify-link="https://www.KnowBe4.com/careers/locations/sao-paulo" data-sk="tooltip_parent">https://www.KnowBe4.com/careers/locations/sao-paulo</a> Glassdoor:&nbsp;<a class="c-link" href="https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg" target="_blank" data-stringify-link="https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg" data-sk="tooltip_parent">https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg</a> LinkedIn:&nbsp;<a href="https://www.linkedin.com/company/KnowBe4/life/brazil/">https://www.linkedin.com/company/KnowBe4/life/brazil/</a>

The Manager, Customer Onboarding&nbsp; will lead and oversee the Onboarding Consulting team within KnowBe4 located in Sao Paulo, Brazil. This management role is responsible for managing a high performing Customer Onboarding team responsible for driving seamless customer onboarding, ensuring technical excellence, and enabling customers to achieve their desired outcomes with our KnowBe4 platform. The Manager, Customer Onboarding&nbsp; will work closely with their manager, Global Customer Services leadership as well as key internal stakeholders including Sales, Customer Success Managers (CSMs), Customer Support, Product and Engineering to continuously optimize the customer onboarding process and experience accelerating time to first value and driving long-term success.

Responsibilities:

<ul>

<li>Lead, mentor, and develop the Onboarding Consultant team building a culture of continuous learning, building deep product and platform expertise and focus on delivering customer outcomes through collaboration</li>

<li>Drive the development and execution of scalable onboarding and implementation processes to ensure timely and successful customer go-lives</li>

<li>Oversee the delivery of technical solutions and strategic guidance to customers throughout their onboarding lifecycle</li>

<li>Collaborate with the Onboarding and Customer Services leadership and cross-functional teams to define and execute highly scalable customer success strategies.</li>

<li>Monitor key performance metrics related to time to live and first value, resource capacity, skills and throughput and customer satisfaction ensuring continuous improvement</li>

<li>Establish best practices and frameworks for technical solution delivery and implementation excellence that drive repeatability, scalability and global consistency</li>

<li>Serve as an escalation point for complex customer implementation and technical challenges as needed</li>

<li>Advocate for customer needs and provide feedback to Product and Engineering teams to enhance platform capabilities</li>

<li>Foster a culture of innovation, collaboration, and customer-centricity within the teams</li>

<li>Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which KnowBe4 gives significant weight</li>

</ul>

Minimum Qualifications:

<ul>

<li>Bachelor’s degree or equivalent work experience and education required&nbsp;</li>

<li>Proven leadership experience in customer onboarding, customer implementation and/or customer success within a B2B SaaS environment.</li>

<li>Strong understanding of customer onboarding processes, technical solution delivery, and customer lifecycle management.</li>

<li>8+ years experience in Customer Implementation, Onboarding, Technical Consulting, or Solution Delivery in a high velocity motion serving Commercial customers</li>

<li>3+ years experience building, scaling and managing high-performing teams</li>

<li>Technical proficiency with AI/SaaS platforms, system architecture and solution delivery</li>

<li>Results-driven with a focus on delivering exceptional customer experiences.</li>

<li>Cybersecurity experience and expertise is preferred</li>

<li>Excellent communication, stakeholder management, and problem-solving skills</li>

<li>Excellent time management and organization skills</li>

<li>Superior customer service skills and strong collaborative and team work skills</li>

<li>Ability to build solid technical understanding of the KnowBe4 platform</li>

<li>Ability to learn and cross train as product and platform innovation occurs</li>

<li>Ability to build rapport with customers via phone, email and video conferencing</li>

<li>Ability to work with minimal supervision</li>

</ul><div class="content-conclusion">Our Fantastic Benefits

<div class="gmail_default">We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit&nbsp;<a href="http://www.KnowBe4.com/careers/benefits" target="_blank" data-saferedirecturl="https://www.google.com/url?q=http://www.KnowBe4.com/careers/benefits&amp;source=gmail&amp;ust=1727463125306000&amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_">www.KnowBe4.com/careers/benefits</a>.</div>

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.KnowBe4.com/careers/request-accommodation.

No recruitment agencies, please.</div>

Want to learn more about what it's like to work at KnowBe4? View our full profile.

Prefer to apply on the company's career site?

View Original Posting

Why This Is a Most Loved Workplace® Certified Job

86% love working here

90% trust their manager

83% would recommend

Systemic Collaboration

Every day at KnowBe4 is filled with celebrations. Birthdays, work anniversaries, sales goals, and company milestones are all reasons to celebrate, and we celebrate big. There are always streamers, party horns, and applause sounding around the offices, and special events call for special celebrations, such as trips to local theme parks. Our employees have a positive vision for our future because our culture is centered around our people; we cultivate an environment of happy employees who work hard together to reach company-wide goals. It’s no wonder we have been ranked a top workplace for the last six years in a row!

Positive Vision for the Future

Alignment of Values

KnowBe4’s employees, including our leadership, practice extreme ownership, radical transparency, and complete honesty. Through extreme ownership, employees totally own their sphere of responsibility and take full ownership over their area. When something goes wrong, no one passes the blame. Instead, everyone looks internally to see what they could have done better to prevent the issue. Through radical transparency, we have cultivated an environment of freedom and trust. By practicing complete honesty, employees feel comfortable sharing feedback and accepting it, and it allows our employees to be on the same page. These values are the foundation of our culture and people. Our CEO, Stu, is one-of-a-kind! Not only has he cultivated a company culture of highly productive and happy employees, but he also puts a big emphasis on continued learning. Stu encourages employees to spend one hour a day learning new skills or strengthening existing ones. He truly serves as a model of KnowBe4 values. He hosts regular “Ask Me Anything” sessions and randomly selects employees each month to have lunch with him. Stu’s “No Door Policy” encourages employees to share ideas and ask questions. He welcomes all individuals to bring their true authentic selves to work!

Respect

At KnowBe4, we recognize the value of building a diverse team that draws on different backgrounds and experiences. Our culture heavily focuses on creating a welcoming and inclusive environment for all. For example, we offer employee resource groups to all of our employees. Our employee resource groups are designed to give employees a place to come together with others in KnowBe4 who may have shared experiences. Additionally, all employees are encouraged to bring their ideas forth to leadership with our “no-door policy.” We even have a suggestion box where all employees can submit their ideas to make KnowBe4 even better!

Killer Outcomes

Every morning at KnowBe4, employees start their workday with a 5-20 minute company-wide daily briefing, where our CEO, Stu, and other executives, update all Knowsters about current happenings in KnowBe4 and within our industry. Next, all departments at KnowBe4 collaborate during daily team stand-up meetings, so every employee is fully aware of what others on their team are working on. These quick, yet effective check-ins, allow Knowsters to communicate with one another while also having dedicated time to coordinate, brainstorm, and share ideas.

What It's Like to Work Here

Rocket Why Work Here

User CEO Leadership

Heart KnowBe4 Culture

Handshake KnowBe4 Respect

Sparkles Positive Vision

Target Alignment of Values

Certified for: Certified Most Loved Workplaces® 2025, Top Most Loved Workplaces® for LGBTQ+, Top Most Loved Workplaces® for Parents and Caregivers, Top Most Loved Workplaces® for Volunteering, Most Loved Workplace® for Young Professionals 2025, Most Loved Workplace® for Career Advancement 2025, Most Loved Workplace® for Diversity 2025, Most Loved Workplace® for Women 2025, Top Most Loved Workplaces® for CEOs, Most Loved Workplace® Certified 2024, Most Loved Workplace® Certified 2023, Most Loved Workplace® Certified 2022

Frequently Asked Questions About Working at KnowBe4

Common questions candidates ask about this role and KnowBe4's workplace

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions every day. Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; there is always something exciting happening at KnowBe4.

Please review the specific job listing or contact KnowBe4's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

KnowBe4 is an established organization in its industry. The company is a certified Most Loved Workplace®, highlighting a strong, positive culture and committed workforce.

Key benefit categories include: Health & Wellness, Financial, Work-Life Balance, Professional Development, Perks & Culture. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Why Work Here and CEO Leadership and Company Culture.

The company has committed to inclusive practices including: Radical Transparency and Extreme Ownership.

KnowBe4 has an employee workplace love score of 86%. They score particularly well in the area of Systemic Collaboration. They have earned Most Loved Workplace® certifications including: Certified Most Loved Workplaces® 2025 and Top Most Loved Workplaces® for LGBTQ+.

KnowBe4 currently has 70 open positions. They are hiring across departments like Revenue, Engineering, Business Innovation & Technology Services. You can view all current openings at certcheck.mostlovedworkplace.com/companies/knowbe4/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact KnowBe4's recruiting team for specific details on this role's process.