Senior Support Engineer

At LivePerson in the SaaS space, Conversational AI that feels human, trusted, and loves your customers.

<p>LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  </p>

<p>At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. </p>

<p><strong>Overview:</strong></p>

<p>LivePerson is looking for an experienced <strong>Senior Support Engineer</strong> to join our global Customer Support team and serve as a senior technical resource for our EMEA customers. In this role, you'll take ownership of complex technical challenges, investigate and resolve advanced platform issues, and work directly with enterprise customers to deliver effective solutions. You'll bring strong troubleshooting and analytical skills, along with hands-on experience in web technologies, SQL, APIs, and networking, to diagnose issues and drive resolution.</p>

<p>Beyond solving technical problems, you'll play an important role in strengthening the expertise of our global support organization. Working closely with Product Management, Engineering, and other internal teams, you'll help identify recurring issues, improve troubleshooting processes, and share knowledge that enables the wider team to deliver exce

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