Most Loved Workplace® Certified Job

Technical Support Engineer II

Most Loved Workplace® Certified Job

92% of candidates apply because they are a Most Loved Workplace®

Sofia, Bulgaria

Global Support

About the Role

At LivePerson, a Most Loved Workplace® certified employer in the SaaS space, Conversational AI that feels human, trusted, and loves your customers.

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.&nbsp;&nbsp;

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.&nbsp;

Overview:

We are seeking a Technical Support Engineer to join our Support team. As a Technical Support Engineer level 2, you will play a crucial role in providing exceptional support to our enterprise-level customers, leveraging your expertise in cloud technologies and troubleshooting skills.

You will:&nbsp;

<ul>

<li>Work with global customers and internal teams to resolve complex technical issues and maintain high customer satisfaction.</li>

<li>Troubleshoot and resolve complex technical issues raised by customers, ensuring timely resolution within SLAs.</li>

<li>Act as the "voice of the customer," providing valuable insights and feedback to the development and service teams on recurring issues.</li>

<li>Collaborate closely with product developers, building knowledge in Support, troubleshooting tools, and methodolog

Want to learn more about what it's like to work at LivePerson? View our full profile.

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Why This Is a Most Loved Workplace® Certified Job

What It's Like to Work Here

Users People-First Innovation

Lightbulb Fearless Experimentation

Target Outcome-Driven Execution

Heart Authentic Belonging

Zap Relentless Learning

Certified for: Most Loved Workplace Most Loved Workplaces® 2026, Most Loved Workplace Most Loved Workplaces® 2021

Frequently Asked Questions About Working at LivePerson

Common questions candidates ask about this role and LivePerson's workplace

LivePerson helps brands create Curiously Human™ digital experiences. We want to give every person a trusted and loving conversational AI that would help them fulfill their most important intentions around things like their health, finances and relationships with trusted brands.Today, over 18,000 customers use our Conversational Cloud and AI to understand, help, and connect millions of consumers. LivePerson is publicly traded (NASDAQ: LPSN) and was named the #1 Innovative AI company.

Please review the specific job listing or contact LivePerson's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

LivePerson is an established organization in its industry. The company is a certified Most Loved Workplace®, highlighting a strong, positive culture and committed workforce.

Key benefit categories include: Retirement & Financial Planning, Work-Life Balance, Family & Wellness, Professional Development, Belonging & Community. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as People-First Innovation and Fearless Experimentation and Outcome-Driven Execution.

The company has committed to inclusive practices including: Celebrate Authentic Connection and Invest in Growth and Development.

They have earned Most Loved Workplace® certifications including: Most Loved Workplace Most Loved Workplaces® 2026 and Most Loved Workplace Most Loved Workplaces® 2021.

LivePerson currently has 3 open positions. They are hiring across departments like Global Support. You can view all current openings at certcheck.mostlovedworkplace.com/companies/liveperson/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact LivePerson's recruiting team for specific details on this role's process.