Staff Software Engineer

At Lyft, a Most Loved Workplace® certified employer in the Transportation space, Connecting cities, one ride at a time, for a more equitable future..

<p>At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.</p>

<p>The Global Support & Partnerships team is a critical and unique part of helping Lyft succeed in our purpose to Serve and Connect. We support Lyft's international growth by developing integration platforms that seamlessly link global customers to an exceptional customer care experience.<br><br>We go beyond simply supporting customers; we build the foundational infrastructure that turns every support interaction into a moment of genuine connection. Whether supporting our established North American community or welcoming new users worldwide, we ensure a unified, reliable, and efficient experience for riders, drivers, applicants and support agents alike. </p>

<p>We are looking for an experienced technical leader who can support our global ambition by designing, owning, and scaling the Global Support Platform.</p>

<h2><strong>Responsibilities:</strong></h2>

<ul>

<li>Set the technical vision and strategy for a rapidly evolving product area, making high-judgment calls on architecture and technology direction</li>

<li>Drive the adoption of AI and machine learning solutions to optimize customer support workflows and enhance operational efficiency across the platform.</li>

<li>Lead a team of talented engineers who ship code and tackle hard engineering problems, maintaining a high bar for technical excellence</li>

<li>Translate high-level business goals into actionable engineering projects. Own the technical roadmap from conception to delivery, managing cross-team dependencies and mitigating risks.</li>

<li>Drive the responsible adoption of AI development tools across engineering teams - modeling effective use, establishing best practices, and mentoring engine

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