Most Loved Workplace® Certified Job

Analytics Lead, SCC

Assessed by Most Loved Workplace®

92% of candidates apply because they are a Most Loved Workplace®

Toronto, Canada

SCC Analytics

This position may no longer be active.View all open positions at Lyft

About the Role

At Lyft, a Most Loved Workplace® certified employer in the Transportation space, Connecting cities, one ride at a time, for a more equitable future..

<p>At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.</p>

<p>The vision of the Safety &amp; Customer Care (SCC) team is to foster long-term loyalty to Lyft with every support interaction.&nbsp; If we are successful, a Lyft customer will rarely interact with Lyft Support. But when that interaction occurs, their issue is resolved quickly, effectively, and with true care. For a Lyft customer, their experience of Support should be that “Lyft cares about me and made the experience easy.”</p>

<p>As a Data Analytics Lead, you’ll partner directly with cross-functional stakeholders to identify opportunities and design solutions for improving our customers’ support experience. You’ll leverage your analytical expertise to deliver actionable insights and recommendations to drive quality business decisions with customer-facing impact. The ideal candidate is a critical thinker and exceptional problem solver who can build strong relationships with different teams, and who is eager to serve as a leader within the broader Support organization to drive our business forward.</p>

<h2><strong>Responsibilities</strong></h2>

<ul>

<li>Partner with Product, Engineering, Data Science &amp; Analytics, Business Operations and other cross-functional stakeholders to achieve business goals&nbsp;</li>

<li>Develop frameworks and scalable processes to drive decision-making and prioritization</li>

<li>Define the metrics used to measure the success of strategic initiatives and health of our support platform; build dashboards to track metrics over time</li>

<li>Design A/B tests and execute analyses to evaluate the impact of new product features and operational improvements</li>

<li>Work closely with cross-functional partners to deliver data-driven insig

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Frequently Asked Questions About Working at Lyft

Common questions candidates ask about this role and Lyft's workplace

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Please review the specific job listing or contact Lyft's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Lyft is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Key benefit categories include: Health & Wellness, Work-Life Balance, Financial & Retirement, Professional Development, Community & Belonging. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Belonging Over Everything and Challenge Convention and Community-Centric Connection.

The company has committed to inclusive practices including: Champion Belonging and Inclusion and Invest in People's Growth.

Lyft has a supportive and collaborative culture, recognized as a loved place to work by its team members.

Lyft currently has 192 open positions. They are hiring across departments like Media & Lyft Business, Corporate Engineering & IT, LUS Supply Chain. You can view all current openings at certcheck.mostlovedworkplace.com/companies/lyft/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Lyft's recruiting team for specific details on this role's process.