Most Loved Workplace® Certified Job

Engineering Manager, Rider Loyalty

Assessed by Most Loved Workplace®

92% of candidates apply because they are a Most Loved Workplace®

Toronto, Canada

Payments, Loyalty & Partnerships

About the Role

At Lyft, a Most Loved Workplace® certified employer in the Transportation space, Connecting cities, one ride at a time, for a more equitable future..

<p>At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.</p>

<p>The Rider Loyalty team is where riders become members. We build the membership, rewards, and benefits products that give people a reason to choose Lyft on every trip, and we make sure the value a rider has earned shows up at the moment it matters. Loyalty sits inside the Rider Loyalty, Partnerships, and Rider Pay (PLP) group.</p>

<p>You will lead a team of engineers across iOS, Android, and Server. You will own the membership and rewards platform end to end and work daily with Product, Design, Data Science, and Partnerships.</p>

<h3><strong>Responsibilities:</strong></h3>

<ul>

<li>Own the Loyalty roadmap from strategy through delivery. Turn goals like member growth and retention into an engineering plan, and manage the dependencies that run through Partnerships and Rider Pay.</li>

<li>Build and scale the systems behind membership, rewards earning and redemption, and benefit delivery.&nbsp;</li>

<li>Hold a high technical bar through architecture reviews, tech debt management, observability, reliability, and on-call.</li>

<li>Grow engineers by matching people to the right opportunities, setting clear expectations, and giving feedback early.</li>

</ul>

<h3><strong>Experience:</strong></h3>

<ul>

<li>5+ years building software professionally, including 2+ years directly managing engineers.</li>

<li>You have managed a team that shipped both mobile and backend work, and you can still read and review code in at least one of those areas.</li>

<li>You have owned a consumer product used by millions of people each month.</li>

<li>You use AI tools in your own work and have a clear view of where they help and wh

Want to learn more about what it's like to work at Lyft? View our full profile.

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Why This Is a Most Loved Workplace® Certified Job

What It's Like to Work Here

handshake Belonging Over Everything

lightbulb Challenge Convention

users Community-Centric Connection

leaf Mission-Driven Sustainability

trending-up Growth Mindset Culture

Frequently Asked Questions About Working at Lyft

Common questions candidates ask about this role and Lyft's workplace

Request a ride whenever you need one. Drivers earn on their own terms. Download the app to get started.

Please review the specific job listing or contact Lyft's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Lyft is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Key benefit categories include: Health & Wellness, Work-Life Balance, Financial & Retirement, Professional Development, Community & Belonging. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Belonging Over Everything and Challenge Convention and Community-Centric Connection.

The company has committed to inclusive practices including: Champion Belonging and Inclusion and Invest in People's Growth.

Lyft has a supportive and collaborative culture, recognized as a loved place to work by its team members.

Lyft currently has 192 open positions. They are hiring across departments like Media & Lyft Business, Corporate Engineering & IT, LUS Supply Chain. You can view all current openings at certcheck.mostlovedworkplace.com/companies/lyft/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Lyft's recruiting team for specific details on this role's process.