Operations Associate

At Lyft, a Most Loved Workplace® certified employer in the Transportation space, Connecting cities, one ride at a time, for a more equitable future..

<p>At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.</p>

<p>Flexdrive, a subsidiary of Lyft provides vehicle access to Lyft drivers through a flexible car rental subscription program, is looking for a motivated and organized Operations Associate to join our Cleveland team full-time. Reporting into the Operations Lead, in this role, you will be providing quality in-person experiences by serving customers at our local Flexdrive facilities that offer the Express Drive Program end-to-end rental process and preparing them for the exciting road ahead. If you love working with people, have a passion for operations and the thought of helping Lyft drivers continue to build this incredible ride-sharing movement in Cleveland sounds exciting, we would love to meet you!  </p>

<h2><strong>Responsibilities:</strong></h2>

<ul>

<li>Assists customers with the car rental process, including but not limited to Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns</li>

<li>Prepares Flexdrive rental vehicles for Lyft Drivers, which includes fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents</li>

<li>Manages vehicle lot organization, vehicle transportation, and other daily rental operations</li>

<li>Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners</li>

<li>Builds trust and works effectively with others to achieve results and team goals</li>

<li>Upholds Flexdrive’s high standard of service while working with all drivers and be an ambassador for the Lyft brand</li>

<li>Takes initiative and ownership to "make

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