Most Loved Workplace® Certified Job

Bilingual (Spanish) Virtual Nurse Case Manager/Neurology (12-9p EST)

Most Loved Workplace® Certified Job

92% of candidates apply because they are a Most Loved Workplace®

Remote

Telephonic Operations - COS 0300-1

About the Role

At Momentum Life Sciences, a Most Loved Workplace® certified employer in the Pharmaceuticals/Biotechnology space, Empowering patients through human connection and advanced technology.

Momentum Life Sciences helps the healthcare industry connect, motivate, and empower people to engage in their health.

By combining the power of real, personal connections and the convenience of technology, Momentum delivers solutions that drive better health and business outcomes.

Who We Are:&nbsp;Momentum is a leading provider of patient and healthcare professional engagement solutions with more than 30 years of experience in the healthcare industry.

What We Do:&nbsp;We partner with life science companies to design, build and deliver effective and efficient patient support programs helping patients achieve a better start and longer stay on therapy.

How We Do It:&nbsp;Our patient engagement and Clinical Nurse Educator platform delivers personalized, evidence-based human and digital interventions.

</div>About the Position: &nbsp; &nbsp;

The Bilingual (Spanish) Nurse Case Manager will provide ongoing contact center and virtual support as an integral part of the patient support services provided for patients prescribed complex neurological therapies. The Nurse Case Manager will be responsible for utilizing professional nursing skills, ability to foster patient relationships, strong empathy, and clinical experience to provide ongoing personalized high-touch telephonic support to patients. The role will engage with patients and their caregivers to provide clinically relevant individualized education in conjunction with product support. &nbsp;The Nurse Case Manager will leverage their knowledge while combining technical expertise to deliver best-in-class support, customer service, and ongoing education to these unique patients and their caregivers. The Nurse Case Manager will also partner closely with cross-functional stakeholders, including Field Nurse Educators, to ensure continuity of care and escalation as appropriate across teams.

Essential Functions: &nbsp; &nbsp;

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• &nbsp; &nbsp;Provide telephonic support via inbound and outbound calls, virtual calls, and omnichannel support through email, chat, and text&nbsp; • &nbsp; &nbsp;Demonstrate strong empathy and high emotional intelligence to engage patients with complex health conditions effectively, creating an individual relationship-based connection built on trust and rapport&nbsp; • &nbsp; &nbsp;Provide instruction and education about treatment/therapy, and connect patients with additional resources when needed while partnering with various stakeholders, such as the Field Nurse Educators, HUB (Certified Pharmacy), and others, to ensure the patient feels supported and confident from initiation through any transitions in their therapy journey&nbsp; • &nbsp; &nbsp;Collaborate and work cohesively within a POD structure (with MLS Field Nurse Educator team) when applicable to identify gaps, barriers, and opportunities to improve process and overall patient experience • &nbsp; &nbsp;Communicate complex information effectively and empathetically to patients and their caregivers&nbsp; • &nbsp; &nbsp;Accurately complete patient engagements based on provided criteria&nbsp; • &nbsp; &nbsp;Identify the root cause for any potential barriers the patients experience in adhering to the therapy through a motivational interviewing model • &nbsp; &nbsp;Understand and coach patient initiation and support processes while encouraging patient confidence to help start and stay on therapy &nbsp; • &nbsp; &nbsp;Ensure the success of the program through collaborative partnerships with patients, brand, and operational partners&nbsp; • &nbsp; &nbsp;Provide your manager constructive patient feedback on the product, patient, and industry insights to enable enhancements.&nbsp; • &nbsp; &nbsp;Reporting Adverse Events and Product Quality Complaints per MLS and client policy • &nbsp; &nbsp;Ensure all activities are conducted in a manner that complies with all MLS, client, and industry-mandated rules and regulations. Other duties: &nbsp; &nbsp;This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Required Education and/or Experience: &nbsp;

• &nbsp; &nbsp;Associate’s degree in nursing with patient education experience • &nbsp; &nbsp;Experience working for (or contracting with) a pharmaceutical company within a call center environment, for a minimum of 2 years

Preferred Education and/or Experience: &nbsp; &nbsp;

• &nbsp; &nbsp;Bachelor’s Degree

Required License and/or credential(s): &nbsp;

• &nbsp; &nbsp;Current, unrestricted RN or NP license

Required Skills:&nbsp; &nbsp;

• &nbsp; &nbsp;Background in neurological conditions and/or rare disease • &nbsp; &nbsp;Demonstrated ability to collaborate with numerous cross-functional partners/key stakeholders to deliver an optimized patient experience • &nbsp; &nbsp;High emotional intelligence and ability to exhibit empathy to meet each patient where they are&nbsp; • &nbsp; &nbsp;Strong clinical skills and experience with medication compliance, specialty pharmacy knowledge, and motivational interviewing&nbsp; • &nbsp; &nbsp;Desire and ability to create individualized relationships with patients as they progress through their journey&nbsp; • &nbsp; &nbsp;Ability to communicate clearly about complex information in a way that resonates with patients • &nbsp; &nbsp;Optimistic, upbeat, and enthusiastic in times of challenge and constant change.&nbsp; • &nbsp; &nbsp;Ability to deliver outstanding patient experience. • &nbsp; &nbsp;Demonstrate experienced competency and ability to independently navigate technology using multiple platforms, computer screens, and other technical components. (Ex: virtual engagement platforms, Telephony Systems, CRM tools, Microsoft Suite) • &nbsp; &nbsp;Advanced knowledge of written and verbal communication skills and problem-solving technique • &nbsp; &nbsp;Detail-oriented, highly organized, and able to work through ambiguity • &nbsp; &nbsp;Able to work independently with minimal supervision, self-motivated • &nbsp; &nbsp;Ability to maintain cases and complete calls on time • &nbsp; &nbsp;Ability to maintain compliant conversations and documentation in a high-volume role • &nbsp; &nbsp;Ability to maintain patient confidentiality by using the headset during all conversations, maintaining a private environment for home office without distraction

Salary Range: $38hr-42hr • &nbsp; &nbsp;Actual salary will vary based on a number of factors such as the candidate’s skillset, experience, and competency for the role. Some roles may include car allowance and eligibility to earn targeted bonus based on company or individual performance.

Special Position Requirements: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Working Conditions: &nbsp; &nbsp;Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. Physical Requirements: &nbsp; &nbsp;Must be able to read, write, and communicate fluently in English. Ability to communicate effectively (hear, listen, speak) with or without reasonable accommodations.

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Why This Is a Most Loved Workplace® Certified Job

92% love working here

95% trust their manager

89% would recommend

Systemic Collaboration

Momentum Life Sciences embraces and continuously shares the purpose and mission of the work we do through enabling our nurses to share the direct impact that our services have on patients and their families who are facing chronic, terminal, or complex diseases. Additionally, our executive leaders share and reinforce our strategic vision and critical success factors at monthly town hall meetings to fosters a sense of direction and purpose. This alignment with Momentum Life Sciences’s vision hopefully continues to boost morale, encourage collaboration, and instill confidence in Momentum Life Sciences’s growth and success. By being informed and included in the strategic plans, employees can be motivated to contribute actively and innovate, knowing their efforts align with broader organizational objectives.

Positive Vision for the Future

The Momentum values foster a shared sense of purpose and guiding principles which allows employees to see their personal values reflected in Momentum Life Sciences’s mission, culture, and practices, providing the ability to feel a deeper connection and commitment to their work. This alignment enhances job satisfaction, encourages ethical behavior, and promotes a collaborative environment. By championing values such as empowerment, innovation, entrepreneurial spirit and respect through strategic partnerships, Momentum Life Sciences cultivates a positive workplace where employees are motivated to contribute meaningfully and achieve collective goals.

Alignment of Values

Demonstrating integrity, transparency, and commitment in all actions and decisions. Our CEO, Andrea Heslin-Smiley, leads by example, with a dedication to excellence, always evaluating how we can be better by learning from what we do right as well as learning from the mistakes we may make along the way. She has respect for diversity, focusing company efforts on educating ourselves to have better understanding and celebrate our differences. She communicates openly to the organization through monthly town hall meetings, attending live team meetings, and welcoming our employees into her home. Andrea supports employee development, ensuring that even in our small company we can build standards and opportunities for employee growth. With all these efforts, and her connection to Momentum Life Sciences’s mission and values, Andrea Heslin-Smiley inspires trust and motivates employees to uphold the same standards.

Respect

Fostering an inclusive culture, encouraging open communication, and implementing regular feedback opportunities, such as HR connection meetings or utilizing surveys on hot topics such as our benefits offerings. Annually, we conduct an in-depth anonymous survey, HR and leadership thoroughly evaluate the feedback and we’ve been able to drive change in processes, initiate new practices, and focus efforts on what our employees value most.

Killer Outcomes

Utilizing various means such as team meetings, brainstorming sessions, and committee discussion through our shared digital platforms. They communicate ideas, share expertise, and coordinate efforts to achieve common goals. At Momentum, our employees frequently collaborate across departments, utilizing diverse perspectives and skills to tackle complex projects. To achieve successful collaboration, we have built a culture of trust, creativity, and accountability, where individuals feel empowered to contribute meaningfully to the organization’s objectives while fostering a sense of camaraderie and mutual support among team members.

What It's Like to Work Here

Heart Patient Impact as Daily Purpose

Users Collaborative Spirit with Grit

Lightbulb Innovation Through Human Connection

Scale Transparency in Leadership and Communication

Smile Celebrate Life and Work Together

Certified for: Most Loved Workplace® for Neurodiversity 2025, Most Loved Workplace® Certified 2025, Most Loved Workplace® Certified 2024, Top Most Loved Workplaces® for Parents and Caregivers, Top Most Loved Workplaces® for Women, Top Most Loved Workplaces® for Volunteering, Top Most Loved Workplaces® for Diversity, Most Loved Workplace® for LGBTQ+ 2025, Most Loved Workplace® for Diversity 2025, Most Loved Workplace® for Inclusivity 2025, Most Loved Workplace® for Young Professionals 2025, Most Loved Workplace® for Women 2025, Most Loved Workplace® for Career Advancement 2025, Most Loved Workplace® for Volunteering 2025, Most Loved Workplace® for Parents & Caregivers 2025, Most Loved Workplace® for Wellness 2025, Most Loved Workplace® for CEO 2025, Most Loved Workplace® for Disabled Workers 2025, Most Loved Workplace® for Mental Health 2025, Most Loved Workplace® for African American 2025, Most Loved Workplace® for Remote Work 2025, Top Most Loved Workplaces® for Young Professionals, Top Most Loved Workplaces® for CEOs

Frequently Asked Questions About Working at Momentum Life Sciences

Common questions candidates ask about this role and Momentum Life Sciences's workplace

Momentum Life Sciences is a leading provider of patient and Healthcare Professional engagement solutions with more than 30 years of experience in the healthcare industry. We partner with life science companies to design, build, and deliver effective and efficient patient support programs helping patients achieve a better start and longer stay on therapy. Our patient engagement and Clinical Nurse Educator platform delivers personalized, evidence-based human and digital interventions.

This position is listed as remote based on the job location.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Momentum Life Sciences is an established organization in its industry. The company is a certified Most Loved Workplace®, highlighting a strong, positive culture and committed workforce.

Key benefit categories include: Health & Wellness, Financial, Time Off, Culture & Community. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Patient Impact as Daily Purpose and Collaborative Spirit with Grit and Innovation Through Human Connection.

The company has committed to inclusive practices including: Human Connection at Scale and Integrity and Transparency.

Momentum Life Sciences has an employee workplace love score of 92%. They score particularly well in the area of Systemic Collaboration. They have earned Most Loved Workplace® certifications including: Most Loved Workplace® for Neurodiversity 2025 and Most Loved Workplace® Certified 2025.

Momentum Life Sciences currently has 16 open positions. They are hiring across departments like Telephonic Operations - COS 0300-1, Field Operations - COS 0200-1. You can view all current openings at certcheck.mostlovedworkplace.com/companies/momentum-life-sciences/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Momentum Life Sciences's recruiting team for specific details on this role's process.