Most Loved Workplace® Certified Job

Director Finance Insurance

Most Loved Workplace® Certified Job

92% of candidates apply because they are a Most Loved Workplace®

New York, NY 10065 (Upper East Side area)

About the Role

At NewYork-Presbyterian, a Most Loved Workplace® certified employer in the Healthcare space, Caring for all, advancing healthcare excellence in New York and beyond.

The Operations Support Analyst I acts as a customer advocate, triaging, and resolving issues and escalating support issues to appropriate personnel. Provides primary support to internal end users related to hardware, software and administrative issues. Works closely with Operations Support Analyst II and Staff Analyst on troubleshooting complicated support issues and technical development. Responsible for handling user requests that come in via phone and IT service management system with white-glove customer service experience. Answers, evaluates, and prioritizes service requests received via multiple service channels which can include ticketing systems, phones, and chat for users’ various needs. Act as customer advocate, researching, troubleshooting and pushing for thorough resolution of issues in a timely manner. Responsible for communicating plans, progress, and issues in a timely manner to appropriate personnel, including follow-up to end users. Responsible for recording issues using standard ticketing system and maintain historical records for related problem documentation. Troubleshoot and support proprietary software programs as well as third party software and applications. Troubleshoot hardware in a retail or business environment which can include but not limited to desktops, laptops, tablets, payment terminals, and store technology. Supports VIP level requests with elevated customer service. Available to travel to headquarters and retail locations periodically for training or special projects. Responsible for adhering to company documented processes and reporting discrepancies to appropriate personnel.

Want to learn more about what it's like to work at NewYork-Presbyterian? View our full profile.

Requirements

High School diploma or equivalent experience required.
AS degree in technical field.
1-year minimum verifiable technology support.
Industry N+ / A+ / S+ certifications.
Experience with Microsoft and IOS operating systems.
Experience with Active Directory.
Basic knowledge of Networking.

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Why This Is a Most Loved Workplace® Certified Job

What It's Like to Work Here

heart-handshake Patient-First Mindset

users Collaborative Teamwork

lightbulb Innovation & Learning

shield-check Safety & Accountability

trending-up Professional Growth Pathways

balance Wellness-Centered Support

Certified for: Most Loved Workplace Most Loved Workplaces® 2026, Most Loved Workplace Most Loved Workplaces® 2021

Frequently Asked Questions About Working at NewYork-Presbyterian

Common questions candidates ask about this role and NewYork-Presbyterian's workplace

NewYork-Presbyterian is a Most Loved Workplace®. Most Loved Workplaces® place love at center of business. NewYork-Presbyterian is a Small employer in the Not Declared sector. Explore NewYork-Presbyterian careers, culture, employee experience, and open roles.

Please review the specific job listing or contact NewYork-Presbyterian's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

NewYork-Presbyterian is an established organization in its industry. The company is a certified Most Loved Workplace®, highlighting a strong, positive culture and committed workforce.

Key benefit categories include: Healthcare & Wellness, Financial & Retirement, Family & Time Off, Professional Development, Work-Life Balance. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Patient-First Mindset and Collaborative Teamwork and Innovation & Learning.

The company has committed to inclusive practices including: Respect and Dignity for All and Investment in Employee Growth.

They have earned Most Loved Workplace® certifications including: Most Loved Workplace Most Loved Workplaces® 2026 and Most Loved Workplace Most Loved Workplaces® 2021.

NewYork-Presbyterian currently has 11 open positions. You can view all current openings at certcheck.mostlovedworkplace.com/companies/newyork-presbyterian/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact NewYork-Presbyterian's recruiting team for specific details on this role's process.