Associate Manager - Instock
About the Role
At Pattern in the Internet/E-Commerce space, Accelerating global ecommerce growth through proprietary technology and operational excellence..
Job Description
ASSOCIATE MANAGER, IN-STOCK OPERATIONS
Role Summary
The Associate Manager, In-Stock Operations leads a team of In-Stock Specialists, translating individual execution into consistent team-wide performance. You own the team's output quality, capacity, and development - setting priorities, unblocking your team, and driving the projects that move inventory health metrics forward. You are accountable for your team's results, not just your own.
What You'll Do
Manage a team of In-Stock Specialists (I, II, and Senior) - setting goals, assigning work, and monitoring performance against SLAs and inventory health metrics (DIO, in-stock rate).
Own hiring, onboarding, performance reviews, coaching, and career development for direct reports.
Run team rituals (1:1s, stand-ups, retros) and maintain a clear view of team capacity, workload distribution, and coverage.
Lead cross-functional projects end-to-end (e.g., WBR, new brand onboarding, expiration-date programme) - defining scope, timelines, and success metrics, and coordinating across brand management, the US team, and leadership.
Identify and prioritize automation and process-improvement opportunities across the team, and hold owners accountable for shipping them.
Own and present WBR-level reporting and inventory health metrics to leadership, translating data into a clear narrative and action plan.
Serve as the escalation point for complex vendor, catalogue, or marketplace issues that require cross-team coordination or leadership visibility.
Partner with brand management and marketplace leads to align on inventory strategy and proactively manage risk.
Build and maintain team documentation, training materials, and onboarding processes so the team scales without you as a bottleneck.
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View Original PostingWhat It's Like to Work at Pattern
Systemic Collaboration
The global ecommerce market represents a $6 trillion opportunity, and we are just beginning to tap into its vast potential. Our senior leadership team is exceptionally strong, fostering an environment that offers employees numerous opportunities for advancement and professional growth. Additionally, our proprietary method for hiring top talent serves as a key competitive advantage, enabling us to attract and retain the best in the industry.
Positive Vision for the Future
Pattern values are rooted in the beliefs and behaviors of our employees. Instead of creating aspirational values without a solid foundation, we identified and embraced the values already demonstrated by our team. These four core values—to be a team of doers, data fanatics, game changers, and partner-obsessed—originate from within our workforce and serve as guiding principles for all aspects of our operations, from hiring practices to daily interactions and work processes.
Alignment of Values
Dave is the most data-fanatical, game-changing, partner-obsessed doer we have in Pattern, and those behaviors are constantly on display. Dave also models balancing work and family. It’s not uncommon for Dave to excuse himself from a meeting that has gone a bit over to attend a family event.
Respect
Our employees participate in weekly check-ins with their managers, fostering an environment of two-way feedback. This commitment to open communication extends to our founders' open-door policy, regular town halls, engagement surveys, and an anonymous feedback form. We view feedback as a valuable gift and have established multiple channels to ensure it is consistently gathered and utilized.
Killer Outcomes
Our bonus structure rewards collaboration across teams— bonus KPIs are typically tied to more than one function. Additionally, our hybrid work format has employees in the office three days a week, and we aim to have larger meetings scheduled for those in-person days when possible. We believe that some of the best collaboration, ideas, and innovation come from people being able to bounce ideas off of each other in-person.
What It's Like to Work Here
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