Build Something That Matters
Plume is not just another tech company. It is the creator of the world's first cloud-managed Wi-Fi and subscriber experience platform for Internet Service Providers. With more than 450 ISPs — including Bell, Charter, Jio, J:Com, and Liberty Global — relying on Plume's SaaS platform, the work here connects over half a billion devices across the globe.
This is the scale at which Plume operates. And now, Plume is looking for a Vice President, Customer Success to help shape what that experience looks like for every partner and subscriber they serve.
Why This Role Is Different
Customer Success at Plume is not a support function. It is a strategic one. The VP of Customer Success will sit at the intersection of technology, relationships, and outcomes — helping ISP partners extract real, measurable value from Plume's intelligent platform.
You will lead a world-class team. You will influence product direction. You will work directly with some of the biggest names in broadband. And you will do it at a company where culture is treated as a business strategy, not an afterthought.
A Culture Built for High Performers
Plume's culture is driven by what they call the Plumian Traits — a set of principles that guide how people work, decide, and hold themselves accountable. These are not motivational posters. They are how Plumians actually operate:
- Bias for Action: Move quickly, take ownership, and deliver results without unnecessary bureaucracy.
- Relentless Curiosity: Ask hard questions and challenge the status quo — even when it's uncomfortable.
- Exceptional Execution: If it's worth doing, it's worth doing exceptionally well.
- Collaborative Inclusion: Every voice matters, across every time zone and background.
- Global Impact Mindset: Think and act at the scale of the world, not just your team.
These are the traits that define leadership at Plume — and they are exactly what the VP of Customer Success will be expected to embody and champion.
What You Can Expect as a Plumian
Plume invests deeply in its people. Here is what the role comes with:
- Comprehensive health, dental, and vision coverage — including gender-affirming care benefits
- Remote and flexible work arrangements
- Home office and monthly data or phone allowances
- Competitive compensation and retirement savings contributions
- Immigration support for international candidates
- Professional development opportunities and patent submission support
- Access to PlumeStrong — Plume's community impact initiative spanning Health, Education, Sustainability, Science, and Security
Plume's 91.9% colleague connection rate and 88% manager trust score speak to the kind of environment you would be stepping into — one where people genuinely show up for each other.
A Loved Place to Work
Plume is a certified Most Loved Workplace®. That recognition is grounded in real employee sentiment. With an overall Five Pillar culture score of 89 out of 100, Plume scores consistently high across Systemic Collaboration, Respect, Alignment of Values, and Killer Outcomes. 87% of employees would recommend Plume to someone they care about — and only 4% would not.
This is what it feels like to work at a company where culture is built deliberately, not accidentally.
Global Reach, Human at Its Core
Plume's teams span Palo Alto, Hyderabad, Ljubljana, Wroclaw, Zurich, Tokyo, and beyond. What holds everyone together is not a single exported culture — it is a shared set of values that show up authentically in every region. Local leaders organize celebration moments and community events that reflect the people and places around them.
As VP of Customer Success, you will lead across this global footprint with the support of a team that is genuinely willing to help each other succeed.
Ready to Step Into This Role?
If you are a senior customer success leader who thrives on complexity, loves building relationships at scale, and wants to do the best work of your career — this is your moment.
Apply for Vice President, Customer Success at Plume and take the next step in a career that connects the world.
Want to learn more about what makes Plume a Most Loved Workplace®? Explore Plume's full company profile and see the culture, values, and people behind the platform.