Director, NOC (Network Operations Center)

At Plume, we are building the infrastructure that connects the world — and we are doing it with intention. As the creator of the world’s first cloud-managed Wi-Fi and subscriber experience platform for Communications Service Providers, we power the way more than 450 ISPs — including Bell, Charter, Jio, J:Com, and Liberty Global — deliver reliable, secure, and personalized experiences to hundreds of millions of homes and businesses. The work our engineers, product managers, security researchers, and customer success teams do every day reaches real people in real homes. That sense of purpose is something you feel from your first week at Plume. Internally, we are at the beginning of something significant—a deliberate, company-wide investment in culture—rebuilding trust, strengthening accountability, and creating an environment where every Plumian feels they belong and can do their best work.

Everything at Plume runs on what we call the Plumian Traits — a set of principles that define how we work, how we treat each other, and what it means to do something the Plume way. These are not aspirational statements on a poster. They are the lens through which we hire, decide, and hold ourselves accountable. We work in NST — Now Standard Time — because action matters. We ask “what should we do” instead of “what can we do,” because doing what’s right is non-negotiable. We seek truth by challenging our own decisions and the status quo, even when it’s uncomfortable. We bring relentless attention to detail to everything because we believe that if something is worth doing, it’s worth doing exceptionally well. Innovation means we challenge tradition and create our own mold rather than following industry convention. Focus means we move with intention, not just activity. And we deliver on time, on spec — what we promise, when we promise it. Woven through all of it is PlumeStrong — our commitment to doing good in the communities we live and work in. Across five pillars — Health & Wellness, Education & Equality, Efficiency & Sustainability, Science & Technology, and Security & Privacy — we give our teams meaningful ways to make a material impact beyond the product. Doing good is not a campaign at Plume. It is ingrained in who we are.

Dan Herscovici leads Plume with the urgency of a founder and the discipline of an operator. Under his leadership, Plume has grown into the world's leading SaaS experience platform for Communications Service Providers — powering more than 450 ISPs across the globe and delivering the kind of organizational rigor it takes to execute at that scale across six countries simultaneously. What distinguishes Dan as a leader is his conviction that culture is a business strategy, not a side initiative, ensuring that Plume builds something people want to be part of for the long term. That kind of intentional leadership is felt throughout the organization.

Respect at Plume is structural, not incidental. It starts with how we hire: every Plumian is brought on based on how exceptional they are at what they do — nothing else factors in. That principle extends into how we develop people, how we compensate them, and how we create space for every voice to be heard across a genuinely global team. We listen deliberately, and employee feedback now drives real priorities, from how we communicate across time zones to how we develop our managers. We invest in people’s growth in ways that go beyond standard development programs. Our patent submission support and incentive award program rewards intellectual contribution directly — if you have a breakthrough idea, Plume supports you in protecting it and recognizes you for it. We offer immigration support for international employees because we believe that bringing the world’s best talent to Plume means removing every barrier to their being here. And our 95% performance review completion rate reflects a culture where people take accountability seriously — because they trust that the conversation is worth having.

Plume’s culture is global by design and human at its core. Our teams span Palo Alto, Ljubljana, Wroclaw, Zurich, Tokyo, Hyderabad, and beyond — and what holds us together across every time zone is a shared set of values and a genuine belief that the people around you are worth showing up for. Employees describe a workplace that is “supportive and collaborative,” where they are “trusted to manage their work and make decisions” and where “everyone is genuinely willing to help each other succeed.” That is not a tagline. Those are the words our people used to describe their experience, unprompted. We make space for both the work and the person doing it. Online and in-person team events bring Plumians together across offices and remote locations. Local country leaders organize moments of celebration and community that reflect the culture of their region — whether that’s a team event in Ljubljana, a milestone celebration in Hyderabad, or a recognition moment in Palo Alto. We do not export a single culture and expect everyone to adapt; we build a shared culture together and let it show up authentically everywhere. Through PlumeStrong, our teams have the opportunity to contribute to the communities they live in across five pillars: Health & Wellness, Education & Equality, Efficiency & Sustainability, Science & Technology, and Security & Privacy. This is how Plume shows up in the world beyond the product — and it is one more reason people find meaning in the work they do here every day.