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Member Service Representative

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92% of candidates apply because they are a Most Loved Workplace®
Remote - Georgia Residents Only
Contact Center
Full-time
Entry (0-2 yrs)

About the Role

At Shared Service Solutions, LLC, a Most Loved Workplace® certified employer in the Financial Services space, World-class shared services enriching credit union members and employees.

The Service Representative will respond to member inquiries via telephone regarding membership, banking products, services and rates while providing friendly, accurate and speedy service. He/she will also resolve member issues timely and thoroughly, seeking to exceed member expectations on every call. The position will utilize knowledge of products, data systems and web-based applications to provide information and remedy member service issues.

Want to learn more about what it's like to work at Shared Service Solutions, LLC? View our full profile.

Requirements

  • College grads and bilingual (Spanish) candidates are a plus
  • Experience in customer service is preferred
  • Excellent written and verbal communication
  • Ability to work independently and prioritize work effectively

Benefits

  • Competitive pay plus incentives

Prefer to apply on the company's career site?

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Why This Is a Most Loved Workplace® Certified Job

What It's Like to Work Here

Users Close-Knit Teamwork
Zap Positive Attitude in Action
Leaf Flexibility & Trust
Award Excellence Through Quality
Heart Genuine Employee Care
Certified for: Most Loved Workplace Most Loved Workplaces® 2026, Most Loved Workplace Most Loved Workplaces® 2025, Most Loved Workplace Most Loved Workplaces® 2021

Frequently Asked Questions About Working at Shared Service Solutions, LLC

Common questions candidates ask about this role and Shared Service Solutions, LLC's workplace

As a Credit Union Service Organization (CUSO), we serve three different credit unions by supporting their operations and delivering an unforgettable member experience. Our team applies a positive attitude to delivering services that yield powerful results for our partners.

This position is listed as remote based on the job location.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Shared Service Solutions, LLC is an established organization in its industry. The company is a certified Most Loved Workplace®, highlighting a strong, positive culture and committed workforce.

Key benefit categories include: Health & Wellness, Financial Security, Work-Life Balance, Professional Development. For this role specifically, benefits include: Competitive pay plus incentives. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Close-Knit Teamwork and Positive Attitude in Action and Flexibility & Trust.

The company has committed to inclusive practices including: Exceptional Employee Growth & Development and Genuine Care for Work-Life Balance.

They have earned Most Loved Workplace® certifications including: Most Loved Workplace Most Loved Workplaces® 2026 and Most Loved Workplace Most Loved Workplaces® 2025.

Shared Service Solutions, LLC currently has 2 open positions. They are hiring across departments like Contact Center. You can view all current openings at certcheck.mostlovedworkplace.com/companies/shared-service-solutions-llc/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Shared Service Solutions, LLC's recruiting team for specific details on this role's process.

Apply for Member Service Representative

Submit your application directly to the Shared Service Solutions, LLC team. Let them know why you'd be a great addition to their loved place to work.

Shared Service Solutions, LLC

Shared Service Solutions, LLC

Financial Services
Linthicum Heights, Maryland
Most Loved Workplace® Certified Job
View Company Profile

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