Pet Parent Experience Associate

At Sploot Veterinary Care, a Most Loved Workplace® certified employer in the Veterinary Services space, Redefining veterinary care where doctors thrive and pets receive exceptional treatment..

<p><strong>Urgent Care + General Practice | No Overnights | Flexible Shifts | Pet Benefits</strong></p>

<p>Sploot Veterinary Care is redefining urgent and primary care for pets, and we’re seeking a full-time Pet Parent Experience Associate to join our team. This role is ideal for someone who is passionate about delivering exceptional client experiences and making a meaningful impact for pets and their families.</p>

<p><strong>What Makes You A Great Fit</strong></p>

<ul>

<li>Veterinary/Operations Experience: Veterinary, animal care, or clinic operations experience preferred, including hands-on work in a veterinary or animal care setting and front-desk/reception responsibilities</li>

<li>Customer Service Excellence: Demonstrated ability to deliver consistently high-quality, client-centered experiences</li>

<li>Schedule & Availability: Flexible weekly availability, including weekends, for 10-and 12-hour shifts in an onsite role at a dedicated home clinic, with occasional coverage across multiple clinic locations</li>

</ul>

<p><strong>What You’ll Do</strong></p>

<ul>

<li>Client Support & Coordination: Independently serve as the first and last point of contact for pet parents, providing a welcoming, empathetic experience from check-in through check-out</li>

<li>Schedule Management: Create, manage, and maintain the daily clinic schedule to ensure efficient appointment flow and operational consistency</li>

<li>Team Collaboration: Partner closely with veterinarians, technicians, and fellow associates to support high-quality patient care</li>

<li>Problem-Solving: Maintain composure in fast-paced or high-pressure situations, addressing in-clinic needs with professionalism and sound judgment</li>

<li>Clear Communication & Guidance: Reassure and inform pet parents, ensuring they feel confident and supported throughout their visit</li>

</ul>

<p><strong>The Perks of the Pack</strong><strong><br></strong></p>

<ul>

<li>$20–$22/hour, plus 1.5x pay on Sploot-recognized holidays, with opportunities for growth based on performance</li>

<li>Employee Pet Benefits — free, at-cost, or deep discounts for up to 5 of your own pets</li>

<li>Health, Dental, and Vision with a generous employer contribution; HSA available</li>

<li>401(k) with company match</li>

<li>Generous PTO, and up to 12 weeks paid parental leave</li>

<li>Free Sploot-branded FIGS scrubs, snacks, and regular team events</li>

</ul>

<p>At Sploot, we’re building the future of vet med one clinic, one case, and one team member at a time. Join our team and discover how fun, fulfilling, and supportive a veterinary career <em>can</em> be.</p>

<p><em>According to Colorado state law, Sploot Veterinary Care practices continuous hiring, ensuring equal opportunity employment and ongoing consideration for qualified candidates. We welcome applications year-round and are committed to maintaining a diverse and inclusive workforce. </em></p>

<p>#LI-Onsite</p>

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