Most Loved Workplace® Certified Job

Customer Success Manager

Most Loved Workplace® Certified Job

92% of candidates apply because they are a Most Loved Workplace®

Tokyo, Japan (Hybrid)

Customer Success

About the Role

At Tanium, a Most Loved Workplace® certified employer in the Computer Software space, Autonomous IT powered by AI and real-time endpoint intelligence for unstoppable organizations.

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Summary/Objectives &nbsp;

The Customer Success Manager is critical to helping customers receive value from their investment in Tanium and to ensure Tanium&nbsp;maintains&nbsp;its enviable base of high value, loyal customers that rely on Tanium to manage all their endpoints.&nbsp;This&nbsp;customer facing&nbsp;role will&nbsp;be responsible for&nbsp;customers each having thousands of endpoints running the Tanium platform and solutions.&nbsp;The successful candidate will be able to manage a significant set of customers and use data and qualitative feedback to decide how best to engage resources to drive desired results.&nbsp;&nbsp;

The Basics:

This customer-facing role is critical to helping customers receive value from their investment in Tanium and to ensure Tanium maintains its enviable base of high value, loyal customers that rely on Tanium to manage all their endpoints. The successful candidate will be able to support a significant set of customers and use data and qualitative feedback to decide how best to engage resources to drive desired results.&nbsp;&nbsp;&nbsp;

Essential Job Functions &nbsp;

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<li data-leveltext="" data-font="Symbol" data-listid="18" data-list-defn-props="{&quot;335551500&quot;:16711680,&quot;335552541&quot;:1,&quot;335559685&quot;:566,&quot;335559991&quot;:283,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Ensure successful business outcomes for customers that lead to world-class retention and expansion for Tanium&nbsp;by collaborating with an account team of Sales, Solution Engineers, Domain Architects, and more&nbsp;</li>

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<li data-leveltext="" data-font="Symbol" data-listid="18" data-list-defn-props="{&quot;335551500&quot;:16711680,&quot;335552541&quot;:1,&quot;335559685&quot;:566,&quot;335559991&quot;:283,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1">Understand&nbsp;the unique complexity of the customers and segmentation of customers you serve and create the best path to full Tanium platform adoption and expansion,&nbsp;leveraging&nbsp;your understanding of not only the customer’s environment but also insights as to how to overcome obstacles to implement&nbsp;new technologies&nbsp;</li>

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<li data-leveltext="" data-font="Symbol" data-listid="18" data-list-defn-props="{&quot;335551500&quot;:16711680,&quot;335552541&quot;:1,&quot;335559685&quot;:566,&quot;335559991&quot;:283,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1">Develop and&nbsp;maintain&nbsp;the necessary relationships with customers to ensure alignment to their business needs&nbsp;</li>

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<li data-leveltext="" data-font="Symbol" data-listid="18" data-list-defn-props="{&quot;335551500&quot;:16711680,&quot;335552541&quot;:1,&quot;335559685&quot;:566,&quot;335559991&quot;:283,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1">Identify&nbsp;where Tanium can be further integrated into customer business processes and controls to increase ROI and expand into new solution areas&nbsp;</li>

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<li data-leveltext="" data-font="Symbol" data-listid="18" data-list-defn-props="{&quot;335551500&quot;:16711680,&quot;335552541&quot;:1,&quot;335559685&quot;:566,&quot;335559991&quot;:283,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1">Perform activities and data management that help to drive adoption and value against an agreed-upon plan&nbsp;with the customer. This may include artifact creation (including Value Plans for customers), action and risk tracking, and updating internal data systems such as Salesforce and/or Gainsight&nbsp;</li>

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<li data-leveltext="" data-font="Symbol" data-listid="18" data-list-defn-props="{&quot;335551500&quot;:16711680,&quot;335552541&quot;:1,&quot;335559685&quot;:566,&quot;335559991&quot;:283,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1">Contribute to&nbsp;strategically focused&nbsp;Executive Business Reviews, alongside Sales, Solution Engineers, and wider account team members&nbsp;</li>

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<li data-leveltext="" data-font="Symbol" data-listid="18" data-list-defn-props="{&quot;335551500&quot;:16711680,&quot;335552541&quot;:1,&quot;335559685&quot;:566,&quot;335559991&quot;:283,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="7" data-aria-level="1">Contribute proactively to internal practice development efforts to continually drive maturity and improvement of our Customer Success function&nbsp;</li>

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<li data-leveltext="" data-font="Symbol" data-listid="18" data-list-defn-props="{&quot;335551500&quot;:16711680,&quot;335552541&quot;:1,&quot;335559685&quot;:566,&quot;335559991&quot;:283,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="8" data-aria-level="1">Maintain a strong understanding of all aspects of the Tanium solutions and their value to customers&nbsp;</li>

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We're Looking For:&nbsp; Fluency in Japanese is a mandatory requirement for this role

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<li>Education&nbsp;

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<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">BA/BS or equivalent experience preferred&nbsp;</li>

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Experience

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<li data-leveltext="o" data-font="Courier New" data-listid="12" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="2"><span data-ccp-parastyle="Sub-Bullet" data-ccp-parastyle-defn="{&quot;ObjectId&quot;:&quot;7d12a556-e642-5113-9ed1-907343890680|1&quot;,&quot;ClassId&quot;:1073872969,&quot;Properties&quot;:[469777841,&quot;Franklin Gothic Book&quot;,469777842,&quot;Arial&quot;,469777843,&quot;Arial&quot;,469777844,&quot;Franklin Gothic Book&quot;,469769226,&quot;Franklin Gothic Book&quot;,268442635,&quot;19&quot;,201342446,&quot;1&quot;,201342447,&quot;5&quot;,201342448,&quot;1&quot;,201342449,&quot;1&quot;,201341986,&quot;1&quot;,469775450,&quot;Sub-Bullet&quot;,201340122,&quot;2&quot;,134234082,&quot;true&quot;,134233614,&quot;true&quot;,469778129,&quot;Sub-Bullet&quot;,335572020,&quot;1&quot;,469777462,&quot;8630&quot;,469777927,&quot;0&quot;,469777928,&quot;4&quot;,335559740,&quot;276&quot;,201341983,&quot;0&quot;,335559682,&quot;12&quot;,335559683,&quot;1&quot;,469778324,&quot;Normal&quot;,469777804,&quot;o&quot;,469777803,&quot;left&quot;,469777815,&quot;hybridMultilevel&quot;,469769242,&quot;9675&quot;,335559685,&quot;1440&quot;,335559991,&quot;360&quot;,536884268,&quot;{7d12a556-e642-5113-9ed1-907343890680}{1}&quot;,335552541,&quot;1&quot;]}">5&nbsp;plus years of&nbsp;experience in Customer Success, Account Management, Sales, Renewals, or Service Management / Professional Services, preferably in a SaaS business model&nbsp;</li>

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You are:<span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559685&quot;:1440,&quot;335559740&quot;:276,&quot;335559991&quot;:360,&quot;469777462&quot;:[8630],&quot;469777927&quot;:[0],&quot;469777928&quot;:[4]}">&nbsp;

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About Tanium

Tanium delivers the industry's only true real-time cloud-based endpoint management and security offering. Its platform is real-time, seamless, and autonomous, allowing security-conscious organizations to break down silos between IT and Security operations that results in reduced complexity, cost, and risk. Securing more than 32M endpoints around the world, Tanium's customers include Fortune 100 organizations, top US retailers, top US commercial banks, and branches of the U.S. Military. It also partners with the world's biggest technology companies, system integrators, and managed service providers to help customers realize the full potential of their IT investments. Tanium has been named to the Forbes Cloud 100 list for nine consecutive years and ranks on the Fortune 100 Best Companies to Work For. For more information on The Power of Certainty™, visit&nbsp;<a href="http://www.Tanium.com/">www.Tanium.com</a>&nbsp;and follow us on&nbsp;<a href="https://www.linkedin.com/company/Tanium">LinkedIn</a>&nbsp;and&nbsp;<a href="https://twitter.com/Tanium">X</a>.&nbsp;

#LI-TO2<div class="content-conclusion">Tanium is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender identity, sexual orientation, disability, protected Veteran status, or other legally protected categories. If you require a reasonable accommodation in searching for a job opening, completing an application, interviewing, or completing any pre-employment testing or requirements, please contact&nbsp;<a href="mailto:accommodations@Tanium.com">accommodations@Tanium.com</a>. For more information refer to the “Know Your Rights” poster which is available here -&nbsp;<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>.

Please be aware of job offers coming from people claiming to be Tanium employees. Tanium employees will only use @Tanium.com email addresses to communicate with you, will have video interviews with you, and will never ask you for money.

<a href="https://www.cigna.com/legal/compliance/machine-readable-files" target="_blank">This link</a> leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

For more information on how Tanium processes your personal data, please see our&nbsp;<a href="https://www.Tanium.com/privacy-policy/" target="_blank" data-auth="NotApplicable" data-safelink="true" data-linkindex="0">Privacy Policy</a>.</div>

Want to learn more about what it's like to work at Tanium? View our full profile.

Prefer to apply on the company's career site?

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Why This Is a Most Loved Workplace® Certified Job

Systemic Collaboration

We know our mission is critical: to empower IT and security leaders to make their organizations unstoppable and to protect the people, data, and systems behind the essential services relied on every day. This sense of purpose drives our teams to do their best work in service of our customers, partners, shareholders, and each other. We take pride in knowing that what we do matters and that our work has a real impact across industries and around the world. We also operate under the team mantra, “one team, one mission,” which ensures that every one of us is working towards the same unstoppable goal. We see that this connection clearly resonates with our team: in our annual engagement survey, 91% say they understand how their work contributes towards Tanium’s success.

Positive Vision for the Future

Our values are the foundation Tanium’s culture and are the basis upon which we hire, engage, develop, and reward our people. Here’s how we practice them: – We do the Right Thing: We put our customers first, always act ethically, and think and act like owners of Tanium. – We Win as a Team: We reject self-serving behavior and succeed through collaboration, diversity, mutual trust, and respect. – We are Unstoppable: We focus on our mission with a relentless pursuit of innovation and excellence.

Alignment of Values

Our leadership team inspires Tanium team members to achieve success by embodying our values of doing the right thing, winning as a team, and being unstoppable. We expect the same from our leaders as we do from every Tanium team member, because we all have a hand in building and maintaining our world-class culture. Dan Streetman, Tanium’s CEO, models those values from the top. Before his software career, Dan served in the U.S. military as an Army Ranger-qualified Infantry Officer and redeployed to active duty a decade ago. These shared values of integrity and mission focus made him an excellent fit to step in and lead Tanium on our mission to make the world a safer, more secure place.

Respect

Committing to making Tanium a great workplace for ALL. Here’s how we do that: - Inclusive Hiring Standardized interviewing, diverse recruiting partnerships, diversity training, the creation of our internship program to welcome future leaders from all backgrounds to Tanium, and more! - Empowering Every Team Member: Robust Diversity Equity Inclusion Belonging learning path for all team members with several trainings, including Inclusion@Tanium, a training that helps team members understand their own unconscious biases and actions that drive a culture where people of all backgrounds can thrive. - Hearing Every Voice: Listening to our employees through surveys, focus groups, Q&As at All Hands, and informal feedback channels to welcome and action on diverse points of view. - Building Our Future, Together: The Tanium Referral Program reinforces this by encouraging team members to bring in trusted, values‑aligned talent, fostering pride and ownership while also offering meaningful financial incentives that recognize their contribution to our shared success. - Recognizing What Matters: In addition to an equitable compensation and rewards program, we have a comprehensive, fully paid parental leave policy globally. -Honoring Who We Are: We prioritize celebrating the vibrant culture of our diverse team through observances like Pride, MLK Jr Day, International Women’s Day, Veterans Day, and more!

Killer Outcomes

Tanium is a great place to work – not just in accolades, but in the lived experiences of our team members every day. We believe that when people come together with purpose, humility, and collaboration, extraordinary things can happen. Our people agree – 97% of Tanium team members say they trust and respect their colleagues in our annual engagement survey.

What It's Like to Work Here

Rocket Why Work Here

User CEO Leadership

Heart Tanium Culture

Handshake Tanium Respect

Sparkles Positive Vision

Target Alignment of Values

Certified for: Parents Caregivers Most Loved Workplaces® 2025, DIVERSITY Most Loved Workplaces® 2025, LGBTQ+ Most Loved Workplaces® 2025, Most Loved Workplace® Certified 2026, Most Loved Workplace® Certified 2025, Most Loved Workplace® Certified 2024

Frequently Asked Questions About Working at Tanium

Common questions candidates ask about this role and Tanium's workplace

Tanium is the Autonomous IT company. Driven by AI and real-time endpoint intelligence, Tanium Autonomous IT empowers IT and security teams to make their organizations unstoppable. Organizations trust Tanium’s single, unified platform for endpoint management and security to innovate faster, stay resilient and move business forward with confidence, at scale. For more information, visit www.tanium.com.

Please review the specific job listing or contact Tanium's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Tanium is an established organization in its industry. The company is a certified Most Loved Workplace®, highlighting a strong, positive culture and committed workforce.

Tanium offers competitive benefits to support employee well-being. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Why Work Here and CEO Leadership and Company Culture.

The company has committed to inclusive practices including: Mission-Driven Excellence and Inclusive and Collaborative Culture.

They score particularly well in the area of Systemic Collaboration. They have earned Most Loved Workplace® certifications including: Parents Caregivers Most Loved Workplaces® 2025 and DIVERSITY Most Loved Workplaces® 2025.

Tanium currently has 41 open positions. They are hiring across departments like Advanced Consulting Engineers, IT Support, Global Support. You can view all current openings at certcheck.mostlovedworkplace.com/companies/tanium/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Tanium's recruiting team for specific details on this role's process.