Director of Security Services
About the Role
At UCLA Health in the Hospital & Health Care space, Healing humankind, one patient at a time, with world-class care and discovery..
Serving at UCLA Health will give you the opportunity to use your specialized abilities to help improve the lives of our patients, their families, and your fellow UCLA Health team members. You’ll provide critical support that makes healing happen. We’d love to have you join us. As a key leader within Security Services, you will play a vital role in advancing a culture of safety, service excellence, and operational consistency across the UCLA Health system. The Security Services Department supports the safety and protection of all hospitals, ambulatory clinics, and administrative locations through 24/7 coverage, centralized alarm monitoring, incident response, access control management, and close coordination with law enforcement. This team is essential to patient experience, staff safety, asset protection, and regulatory compliance, ensuring a high-reliability approach to safety across every UCLA Health site. You will leadership and operational oversight for Security Services across the UCLA Health system, including all hospitals, ambulatory clinics, and administrative facilities. Manage daily security operations, supervises security personnel, and ensures a safe and secure environment for patients, visitors, staff, and providers. Oversees systemwide alarm monitoring, and departmental training programs. Develops, standardizes, and implements security policies, procedures, and performance standards across all UCLA Health locations. Serves as a key liaison to executive leadership, clinical departments, law enforcement agencies, regulatory bodies, and external partners. Ensures compliance with all applicable regulatory requirements and supports a culture of safety, service excellence, and continuous improvement throughout the health system.
Want to learn more about what it's like to work at UCLA Health? View our full profile.
Requirements
- Bachelor’s degree required.
- California Security Guard Card needed within 90 days.
- IAHSS Basic Certification.
- Basic Life Support (BLS) from American Heart Association or American Red Cross, needed within 6 months of hire.
- 10+ years of supervisory or management experience overseeing security personnel.
- Knowledge of regulatory standards (Joint Commission, DPH, HIPAA) — Required
- Knowledge of security operations, emergency response, and fire/life safety systems
- Ability to supervise, train, and evaluate staff
- Strong communication and interpersonal skills
- Ability to develop and implement policies and procedures
- Proficiency in incident reporting and documentation
- Ability to manage alarm monitoring and CCTV systems
- Skill in conflict resolution and de-escalation
- Ability to collaborate with multidisciplinary teams
- Strong decision-making and critical‑thinking skills
- Proficiency with MS Office and security software systems
- Ability to manage multiple priorities in a fast‑paced environment
- Ability to define effective security processes to meet department standards and organization goals.
- Knowledge of organization, HR and UC policies and processes.
- Knowledge of relevant security industry federal, state and local laws and regulations.
- Leadership skills in employee development to grow assigned manager and supervisor leadership skills, leading and guiding them to achieve objectives, manage conflicts, and develop and maintain high standards of safety and security.
- Verbal and written communication skills to address critical, sensitive situations that require privacy.
- Strong abilities to actively listen, and change the thinking of, or gain acceptance from, management.
- Skills to organize, simplify and increase efficiency of security processes and procedures while maintaining standards and compliance.
- Strong problem solving skills to evaluate complex or new issues and identify options for resolution when no precedent exists.
- Ability to quickly identify options for resolution and solve problems under pressure.
- Interpersonal skills to maintain professional relationships with peers, patients, senior management, assigned staff and coordinate security programs across functions.
- Commitment to service excellence and patient experience.
- Preferred: IAHSS Supervisor Certification.
Prefer to apply on the company's career site?
View Original PostingWhat It's Like to Work at UCLA Health
Systemic Collaboration
Our employees are challenged and empowered in an atmosphere of learning and support. Every day, we are able to make a significant difference for our patients, our community and our team members. We are committed to equity, inclusion and diversity. All employees have an opportunity to work alongside other world-class health care professionals and contribute to our reputation as an internationally-respected leader. Every day, we are able to make a significant difference for our patients, our community and our team members.
Positive Vision for the Future
There’s a sense of shared purpose that lets us know we’re in a true place of inclusive, compassionate healing. That’s the UCLA Health culture and it’s built on a clear mission, a focused vision and enduring values.
Alignment of Values
More than a visionary leader at UCLA Health, Johnese Spisso, CEO of the UCLA Hospital System, is active in community leadership and has served as the Los Angeles Community Chair for the Leukemia and Lymphoma Society Light the Night Walk as well as the Los Angeles Community Chair for the American Heart Association’s Go Red for Women Luncheon. She has received numerous awards and recognition throughout her career, including being named to Modern Healthcare’s Top 25 Most Influential Women Leaders in 2019, LA Business Journal’s 500 Most Influential Leaders in Los Angeles in 2020 and Modern Healthcare’s Top 50 Clinical Leaders of 2020 in the U.S.
Respect
UCLA Health champions the talent that unites our organization in serving our communities. We believe that every individual has a voice, and we welcome the difference those voices make in enhancing our world-class culture of healing humankind through acts of kindness.
Killer Outcomes
As members of the UCLA Health community, we are committed to the highest ethical standards to advance our mission of delivering leading-edge patient care, research and education. We all share the responsibility of conducting our professional and personal practices, following the principles of integrity, compassion, respect, teamwork, excellence, and discovery. We are committed to honoring the trust of our patients, families, and community by continuously striving to deliver exceptional care through excellence in quality, safety, service, affordability, and equity
What It's Like to Work Here
Frequently Asked Questions About Working at UCLA Health
Common questions candidates ask about this role and UCLA Health's workplace
Apply for Director of Security Services
Submit your application directly to the UCLA Health team. Let them know why you'd be a strong addition to their team.
