Group Travel Coordinator

At Unique Vacations Inc, a Most Loved Workplace® certified employer in the Advertising/Marketing/Public Relations space, Bringing Caribbean warmth and unforgettable experiences to travelers worldwide..

The Group Travel Coordinator is responsible for assisting with incoming calls inquiring about group related bookings and requests with the ability to present package options and close the sale. The incumbent must have the ability to use their product knowledge to anticipate bookings needs, improve client engagement, articulate product knowledge and upsell. It is essential that The Group Travel Coordinator must demonstrate an upbeat and friendly disposition, have excellent customer service skills, build professional relationship with all clients including travel partners with the ability to manage financial contracts and achieve established goals. Job Roles And Responsibilities include providing group quotes to consumers, travel agents, tour operators and incentive houses/3rd parties within set response time frame, proficiency in Microsoft Excel, performing duties for large volumes of incoming groups, individual reservations and special products requests, supporting travel partner and guest calls regarding groups, assisting clients with questions about resort, amenities, group menus, functions space, etc., following up on group quotes within 48 hours of proposal being sent to customers, issuing group contracts within 24 hours of receiving request for contract, contacting clients the next business day to ensure contract was received and is correct, 21-day follow-up on any pending quotes or contracts, effectively supporting outside sales team with all inquiries and leads, updating group database as needed, understanding the overall market for each hotel, competitor’s strengths and weaknesses, economic trends, etc., representing company at industry events and tradeshows, providing information and internal assistance to other departments, ensuring highest rate of return business through exceptional customer service, staying current with property knowledge and changes and visiting all resorts at least once a year, and performing special projects at request of management. Employee may be required to work a weekend show – if certain criteria are met, additional compensation may be given. Unique Vacations Inc reserves the right to modify this requirement at any time. Performs other duties as required.

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