Assistant Retail Store Manager – London

At Virgin Atlantic UK, a Most Loved Workplace® certified employer in the Airlines space, Empowering Everyone to Take on the World with Love and Purpose.

We’re turning up the red at Battersea Power Station. Our new Virgin Atlantic Holidays flagship store is coming - and that’s not the only exciting thing we’ve got up our sleeve. We're delighted to share that we’re further expanding our retail presence in London, with three new stores opening between October and February. Watch this space... At Virgin Atlantic, we believe everyone can take on the world. At Virgin Atlantic Holidays, we help our guests do exactly that by creating unforgettable holidays, brilliant experiences and memories that last long after they come home. We are on an exciting journey as we return to London and shape a new era of premium travel. This is your opportunity to lead a standalone Virgin Atlantic Holidays store, build a brilliant team and bring our much-loved brand to life in one of the world’s most exciting travel markets. Our retail stores are more than places to book holidays. They are where curiosity starts, dreams become plans and our guests get the confidence to holiday to the fullest. As Retail Store Manager, you will lead a flagship standalone store in a prestigious capital city destination, representing one of the UK's most recognisable travel brands in a high-profile retail environment. You'll create a welcoming, high-performing culture where guests feel inspired and colleagues feel proud, supported, and motivated to succeed. This is a role for someone who can balance commercial performance with real warmth and personality. You will be responsible for driving sales, developing your team, building local relationships and making sure every guest interaction reflects the energy, care and confidence that make Virgin Atlantic Holidays different. You will set the tone for the store. Leading from the front, you will inspire your team to deliver trusted, personalised holiday advice and create exceptional experiences at every touchpoint. Working alongside our award-winning Retail team who share your passion and dedication to delivering outstanding guest service, you will: Lead your store to deliver sales, guest experience and people performance targets, using insight and data to drive continuous improvement Coach, develop and inspire a team of Retail Advisors to deliver personalised holiday experiences and exceptional service at every touchpoint Create a positive, inclusive and high-performing team culture where colleagues feel motivated, supported and empowered Build relationships within the local community and with key partners to grow brand awareness, attract new guests and drive commercial performance Bring the Virgin Atlantic Holidays brand to life through every guest conversation, local activity and team interaction Champion innovation, embrace change and help your team feel confident through new ways of working Oversee the day-to-day operation of the store, ensuring compliance with policies, health and safety, data protection and operational standards Act as the key escalation point for the store while working closely with the Divisional Manager and wider support teams to deliver operational excellence You will be a passionate and inspiring leader who gets the best out of people. You will care about performance, but you will know that great results come from engaged teams, trusted relationships and exceptional guest experiences.

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