Customer Registration Manager

Spain, remote

API Customer Care

About the Role

At Vonage, To make communications more flexible, intelligent, and personal, helping enterprises around the world stay ahead through unified communications, contact centers, and communications APIs..

The Customer Registration Manager is a critical operational role within the Customer Success organisation, working closely with Technical Account Managers (TAMs) and Customer Success Managers (CSMs) to streamline and own all customer registration processes end-to-end. This individual will serve as the central point of accountability for ensuring customers are accurately registered, onboarded to relevant platforms, and tracked throughout the registration lifecycle — freeing up TAMs and CSMs to focus on strategic relationship management and value delivery.

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Requirements

3+ years of experience in an operations, customer success, or registration/onboarding management role — ideally within a SaaS, CPaaS, or technology environment.
Strong organisational and project management skills with the ability to manage multiple requests simultaneously.
Excellent attention to detail and a commitment to data accuracy.
Proficiency with CRM tools (e.g. Salesforce) and project/task tracking platforms (e.g. Jira, Asana, or equivalent).
Strong communication and stakeholder management skills — able to work effectively across teams and escalate issues clearly.
Comfortable working in a fast-paced, high-volume environment with shifting priorities.
A proactive, solutions-oriented mindset with a passion for process improvement.
Experience working alongside TAM or CSM teams in a supporting operational capacity (considered a plus).
Familiarity with telecommunications, API, or communications platform products (considered a plus).
Experience building reporting and tracking in tools such as Google Sheets, Excel, or business intelligence platforms (e.g. Tableau, Looker) (considered a plus).
Knowledge of compliance or regulatory registration requirements (e.g. 10DLC, toll-free verification, or regional number porting) (considered a plus).

Benefits

Discretionary Time Off
Private Medical Healthcare
Pension scheme
Ericsson support line

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Frequently Asked Questions About Working at Vonage

Common questions candidates ask about this role and Vonage's workplace

Vonage is a cloud communications company founded in 2001 and headquartered in Holmdel, New Jersey. A wholly owned subsidiary of Ericsson, Vonage provides communications APIs, unified communications and contact center solutions that help businesses connect, collaborate and communicate. The company says it serves more than 100,000 businesses worldwide, has more than 1.8 million registered developers, and handles 25 billion minutes and messages each year. Its culture is grounded in four core values: Professionalism, Respect, Perseverance and Integrity.

This position is listed as remote based on the job location.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Vonage is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Key benefit categories include: Health, Financial, Time Off. For this role specifically, benefits include: Discretionary Time Off, Private Medical Healthcare, Pension scheme, Ericsson support line. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Professionalism and Respect and Perseverance.

As an organization that values its culture, Vonage values respect, inclusivity, and a positive environment for all employees.

Vonage has a supportive and collaborative culture, recognized as a loved place to work by its team members.

Vonage currently has 17 open positions. They are hiring across departments like API Customer Care, API BU Engineering, Finance. You can view all current openings at certcheck.mostlovedworkplace.com/companies/vonage/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Vonage's recruiting team for specific details on this role's process.