Engineering Manager - Platform

Wroclaw, Poland (Hybrid)

API BU Engineering

About the Role

At Vonage, To make communications more flexible, intelligent, and personal, helping enterprises around the world stay ahead through unified communications, contact centers, and communications APIs..

As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more. As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth. Platform engineering sits at the heart of how software gets built at scale, and this team will help define how Vonage works. You will lead a group of engineers who are directly responsible for the platforms, workflows, and automation that the wider engineering organisation depends on every day. The organisation is going through a meaningful platform evolution: modernising tooling, raising the automation ceiling, and standardising how engineering teams ship software at scale. There is real work to do, real complexity to navigate, and a real mandate to make things better. This is a role for an engineering manager who wants to lead through change as Vonage continues to drive innovation. You will lead a globally distributed engineering team focused on growing engineers and delivering in a complex, high-stakes environment where your work is felt every day. This is a hands-on technical leadership role. You will be expected to write and review production code, contribute to architecture decisions, and participate directly in the on-call rotation — not only manage others who do those things.

Want to learn more about what it's like to work at Vonage? View our full profile.

Requirements

2+ years of engineering management experience leading platform, DevOps, or SRE teams.
A strong hands-on engineering background before moving into management – You have personally written and shipped production code, owned systems end-to-end, and debugged production issues.
Strong hands-on experience with Kubernetes-based platforms (EKS preferred), including cluster lifecycle management, upgrades at scale, operational troubleshooting, and cross-team rollout coordination.
Strong hands-on experience with the AWS ecosystem and a solid understanding of how AWS services underpin enterprise platform infrastructure.
Proven ability to lead and grow engineers through skill transitions, especially from operational/SRE roles into product-oriented platform engineering.
A genuine dependency-unblocking mindset – You know how to drive cross-team commitments, escalate constructively, and keep complex multi-team deliverables on track.
A data-driven approach to platform management – You are comfortable defining and tracking SLAs, KPIs, change failure rates, and error budgets.
Familiarity with compliance and security constraints in a regulated environment – You do not treat them as blockers but as guardrails to engineer around.
Strong leadership instincts – You set a high bar, give clear feedback, and build psychological safety.

Benefits

Private Medical Insurance with the option to add dependents
Multisport Gym Membership
Educational Assistance Reimbursement Program
Lunch and Learn Sessions held monthly
Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development
Three Paid Volunteer Days a Year
Unlimited Discretionary Time Off
Additional Maternity and Paternity Leave

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Frequently Asked Questions About Working at Vonage

Common questions candidates ask about this role and Vonage's workplace

Vonage is a cloud communications company founded in 2001 and headquartered in Holmdel, New Jersey. A wholly owned subsidiary of Ericsson, Vonage provides communications APIs, unified communications and contact center solutions that help businesses connect, collaborate and communicate. The company says it serves more than 100,000 businesses worldwide, has more than 1.8 million registered developers, and handles 25 billion minutes and messages each year. Its culture is grounded in four core values: Professionalism, Respect, Perseverance and Integrity.

Please review the specific job listing or contact Vonage's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Vonage is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Key benefit categories include: Health, Financial, Time Off. For this role specifically, benefits include: Private Medical Insurance with the option to add dependents, Multisport Gym Membership, Educational Assistance Reimbursement Program, Lunch and Learn Sessions held monthly, Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development, Three Paid Volunteer Days a Year, Unlimited Discretionary Time Off, Additional Maternity and Paternity Leave. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Professionalism and Respect and Perseverance.

As an organization that values its culture, Vonage values respect, inclusivity, and a positive environment for all employees.

Vonage has a supportive and collaborative culture, recognized as a loved place to work by its team members.

Vonage currently has 17 open positions. They are hiring across departments like API Customer Care, API BU Engineering, Finance. You can view all current openings at certcheck.mostlovedworkplace.com/companies/vonage/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Vonage's recruiting team for specific details on this role's process.