Most Loved Workplace® Certified Job

IT Support Technician

Most Loved Workplace® Certified Job

92% of candidates apply because they are a Most Loved Workplace®

Santa Monica, CA

140 Technology Operations

About the Role

At ZipRecruiter, a Most Loved Workplace® certified employer in the HR Tech space, Connect talent with opportunity through intelligent matching technology.

<div class="content-intro">We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)</div>Our Mission:&nbsp;

To actively connect people to their next great opportunity.

Who We Are:&nbsp;

ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, ZipRecruiter actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS &amp; Android.

Job Summary

The ideal candidate will be the first point of contact for all IT-related issues, providing timely and effective technical assistance to our employees. The candidate will be responsible for troubleshooting hardware, software, and network problems, ensuring our technology and infrastructure runs smoothly and efficiently. The candidate will also provide support for a 1000-person remote-first workforce with regular 300+ attendee, multi-day onsites, and other in-office duties.

Key Focuses

<ul>

<li>Individuals will serve as the first point of contact for all IT technical support requests.</li>

<li>Support employees (in person and remotely) with hybrid schedule flexibility.</li>

<li>Install, configure, and maintain end-user laptops and software

Want to learn more about what it's like to work at ZipRecruiter? View our full profile.

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Why This Is a Most Loved Workplace® Certified Job

What It's Like to Work Here

Zap Courageous Innovation

Users Collaborative Problem-Solving

Heart Mission-Driven Purpose

Target Excellence in Execution

Shield Psychological Safety

Certified for: Most Loved Workplace Most Loved Workplaces® 2026, Most Loved Workplace Most Loved Workplaces® 2021

Frequently Asked Questions About Working at ZipRecruiter

Common questions candidates ask about this role and ZipRecruiter's workplace

ZipRecruiter makes meaningful connections between job seekers and employers. Over the past 12 years, our online employment marketplace has helped over 3.3 million businesses and 135 million job seekers find their next great opportunity. With offices in the U.S., Canada, U.K. and Israel, ZipRecruiter enables employees to do meaningful work that helps others change their lives through employment. Our powerful matching technology, and a dedication to creating a world class product, has made ZipRecruiter the #1 rated job search app on iOS & Android for the past five years* and #1 rated employment job site by G2.** *Based on job seeker app ratings, during the period of January 2017 to January 2022 from AppFollow for ZipRecruiter, CareerBuilder, Glassdoor, Indeed, LinkedIn, and Monster. **Based on G2 satisfaction ratings as of January 1, 2022.

Please review the specific job listing or contact ZipRecruiter's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

ZipRecruiter is an established organization in its industry. The company is a certified Most Loved Workplace®, highlighting a strong, positive culture and committed workforce.

Key benefit categories include: Health & Wellness, Financial Security, Work-Life Balance, Professional Development, Lifestyle & Perks. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Courageous Innovation and Collaborative Problem-Solving and Mission-Driven Purpose.

The company has committed to inclusive practices including: Fostering Trust and Transparency and Investing in Employee Growth and Development.

They have earned Most Loved Workplace® certifications including: Most Loved Workplace Most Loved Workplaces® 2026 and Most Loved Workplace Most Loved Workplaces® 2021.

ZipRecruiter currently has 43 open positions. They are hiring across departments like 710 Tech, 415 Enterprise Sales, 320 Enterprise Account Management. You can view all current openings at certcheck.mostlovedworkplace.com/companies/ziprecruiter/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact ZipRecruiter's recruiting team for specific details on this role's process.