Inside Sales - Retention Specialist

At ZipRecruiter, a Most Loved Workplace® certified employer in the HR Tech space, Connect talent with opportunity through intelligent matching technology.

<div class="content-intro"><p><span style="font-weight: 400;">We offer a hybrid work environment. Most US-based positions can also</span><strong> </strong><span style="font-weight: 400;">be</span><strong> </strong><span style="font-weight: 400;">performed remotely (any exceptions will be noted in the Minimum Qualifications below.)</span></p></div><p><strong>Our Mission:</strong></p>

<p>To actively connect people to their next great opportunity.  </p>

<p><strong>Who We Are: </strong></p>

<p>ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, ZipRecruiter actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.</p>

<p><strong>Summary:</strong></p>

<p>Responsible for the retention of ZipRecruiter customers by <strong>uncovering the root cause of concerns through deep discovery</strong> and working alongside the customer as a <strong>trusted partner and advisor</strong> to resolve them. This role strives to identify the core reason for customer account cancellations and proposes appropriate solutions to not only retain their business, but also <strong>create "happy churn" customers who are more likely to return in the future.</strong></p>

<p><strong>Responsibilities:</strong></p>

<ul>

<li><span class="im">Meets or exceeds established performance goals, including productivity and quality of activities.</span></li>

<li><span class="im">Acts as a daily key contributor to the team Retention goal.</span></li>

<li><span class="im">Minimizes revenue lost from canceled accounts.</span></li>

<li><span class="im">Handles and processes all customer cancellation requests via phone and email.</span></li>

<li>Identifies areas of opportunity for optimizing results and improving customer satisfaction through <strong>effective discovery calls.</strong></li>

<li>Develops strategies to resolve issues and retain customers.</li>

<li>Promotes ZipRecruiter site features and benefits (ZipHire, TrafficBoost, etc.).</li>

</ul>

<p><strong>Qualifications:</strong></p>

<ul>

<li><span class="im">2-5 years of experience in Sales, Account Management, Customer Service, or Client Support.</span></li>

<li><span class="im">Prior B2B experience preferredWorking knowledge of MS Office Suite (Word, Excel, and PPT)</span></li>

<li>Ability to turn an upset customer into a loyal, satisfied customer by <strong>demonstrating a genuine tone and eagerness to help.</strong></li>

<li>Regular, reliable, and predictable attendance, along with consistent adherence to scheduled work hours, is an essential requirement of this position</li>

</ul>

<p><strong>As part of our team you’ll enjoy:</strong></p>

<ul>

<li style="font-weight: 400;"><span style="font-weight: 400;">Competitive salary</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Exceptional benefits package</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Flexible Vacation & Paid Time Off</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Employer-matched 401(k) plan</span></li>

</ul>

<p>The US base pay for this full-time position is <strong>$15.39/hr. plus commission</strong>. </p>

<p>Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.</p><div class="content-conclusion"><p><span style="font-weight: 400;">ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.</span></p>

<p><strong data-stringify-type="bold">Privacy Notice: </strong>For information about ZipRecruiter's collection and processing of job applicant personal data for this job, please see our Privacy Notice at: <a class="c-link" href="https://www.ZipRecruiter.com/careers/job-applicant-privacy-notice" target="_blank" data-stringify-link="https://www.ZipRecruiter.com/careers/job-applicant-privacy-notice" data-sk="tooltip_parent" data-remove-tab-index="true">https://www.ZipRecruiter.com/careers/job-applicant-privacy-notice</a></p></div>

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