Chief of Staff to the CEO

Barcelona, Catalonia, Spain

Management

Full-time

About the Role

At AirHelp in the Information Technology space, Turning flight disruptions into passenger victories, worldwide..

We are hiring a Chief of Staff to partner directly with our CEO and executive leadership team to drive our next phase of growth. In this role, you will own the organizational operating cadence, ensuring rapid decision-making, seamless execution, and driving cross-functional initiatives that span across the enterprise. We operate two distinct business lines - B2C online and B2B for mid-to-large organizations - powered by a shared technology, product, and operational core. This is a high-impact opportunity offering exceptional early exposure to running a global, multi-product, multi-business organization. You will lead the operational engine that translates executive decisions into action, streamline rapid decision-making, and take ownership of critical cross-company strategic initiatives that require high-level alignment. This is an office-based position (4 days/week in the office) in Barcelona. Salary range: Base 80.000 - 120.000 Eur gross/year.

Want to learn more about what it's like to work at AirHelp? View our full profile.

Requirements

8-12+ years of structured problem-solving and programme delivery at pace — consulting, banking, corporate development, or an operating role with genuine cross-functional scope
A track record of running complex, cross-functional programmes to completion without formal authority over the people delivering them
A specific, real story of managing upward candidly — telling a senior leader something they didn't want to hear, and what happened as a result
Commercially literate enough to follow a CFO's or CCO's argument about payback, margin, or allocation, and sharp enough to spot when it's weak
Exceptional written communication — much of what you produce are the documents that make a decision possible in the first place
A high tolerance for ambiguity, and for being the least powerful person in a room full of principals
Board-level process exposure, experience in multi-business or portfolio structures, and familiarity with travel, consumer digital, marketplace, or subscription businesses are all a strong plus — but a previous 'Chief of Staff' title is explicitly not required.

Benefits

Real Influence: You'll sit at the center of how AirHelp actually get run — shaping the decisions, the cadence, and the priorities of the entire executive team from day one.
Autonomy: High trust, zero politics. You'll own complex, cross-company programmes end to end, without needing formal authority to get things done.
Growth: An agreed path forward, not a dead end — strong performers can move into line or functional leadership roles. Plus personal development plans, workshops, mentorship, and language classes.
Perks: Private healthcare, non-service days, wellness budget, travel stipend, gym/transport subsidy, free access to AirHelp services, and more.

Prefer to apply on the company's career site?

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What It's Like to Work at AirHelp

Systemic Collaboration

AirHelpers are involved in defining AirHelp's strategy and follow results every step of the way. Mutual trust and open communication help shape our positive vision for the future

Positive Vision for the Future

Our team shaped our values of persistence, ownership, integrity, and teamwork. These values are an integral part of our performance reviews, employee recognition and hiring process, and we live them every day.

Alignment of Values

Tomasz Pawliszyn is an assertive and hands-on leader who embodies our values, always reinforcing the importance of decision-making and learning from mistakes.

Respect

We listen to AirHelpers and publicly praise them for their ideas and hard work. Not a day goes by without new a message on our #thanks channel which is always celebrated by the entire team. It’s part of our culture!

Killer Outcomes

We’re an international team! Most of our day-to-day collaboration takes place remotely, but we enjoy being together. Face-to-face collaboration is encouraged with team days, offsites and company-wide summits where AirHelpers work and bond.

What It's Like to Work Here

Users Genuine Collaboration Over Siloes

Target Ownership With Safety to Fail

Heart Purpose-Driven Work

Zap Continuous Growth Mindset

Globe Inclusive Global Perspective

Frequently Asked Questions About Working at AirHelp

Common questions candidates ask about this role and AirHelp's workplace

AirHelp is a market-leading tech company dedicated to helping passengers with flight delays and cancellations. Since being founded in 2013, we’ve helped 2.7 million passengers get their rightful compensation. We’re a global team of 400 people, helping customers worldwide in 19 languages. We make claiming compensation easy for passengers and, for our AirHelp+ members, we offer innovative insurance that protects them from flight disruptions and lost luggage anywhere in the world.

Please review the specific job listing or contact AirHelp's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

AirHelp is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Key benefit categories include: Financial & Travel, Work & Flexibility, Health & Wellness, Learning & Development. For this role specifically, benefits include: Real Influence: You'll sit at the center of how AirHelp actually get run — shaping the decisions, the cadence, and the priorities of the entire executive team from day one., Autonomy: High trust, zero politics. You'll own complex, cross-company programmes end to end, without needing formal authority to get things done., Growth: An agreed path forward, not a dead end — strong performers can move into line or functional leadership roles. Plus personal development plans, workshops, mentorship, and language classes., Perks: Private healthcare, non-service days, wellness budget, travel stipend, gym/transport subsidy, free access to AirHelp services, and more.. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Genuine Collaboration Over Siloes and Ownership With Safety to Fail and Purpose-Driven Work.

The company has committed to inclusive practices including: Empower Every Voice and Trust and Autonomy First.

They score particularly well in the area of Systemic Collaboration.

AirHelp currently has 5 open positions. They are hiring across departments like Product, Management, Engineering. You can view all current openings at certcheck.mostlovedworkplace.com/companies/airhelp/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact AirHelp's recruiting team for specific details on this role's process.