Most Loved Workplace® Certified JobSenior Product Designer
Most Loved Workplace® Certified JobAbout the Role
At AirHelp, a Most Loved Workplace® certified employer in the Information Technology space, Turning flight disruptions into passenger victories, worldwide..
The AirHelp mobile app is a travel companion that helps users track flights in real time, stay informed about disruptions, and act instantly when something happens. From live flight tracking and smart notifications to seamless claim submission and status tracking, the app removes the complexity from air travel and passenger rights: https://www.AirHelp.co.uk/app/ We're evolving the app into a proactive, intelligent travel assistant, one that doesn't just react to disruptions but anticipates them, guides users in real time, and becomes a product people rely on every time they travel. With nearly one million downloads in under eight months and engagement ahead of projections, we've validated the need. The challenge now is turning this into a category-defining mobile experience. We're looking for a Senior Product Designer to own the premium subscription services that enhance the AirHelp travel experience. This role owns the UX of the full subscription product, from bundles to positioning to monetization to engagement. You'll work closely with product and engineering to define problems, form hypotheses, build and test solutions, and continuously improve the product based on real user behavior and metrics.
Want to learn more about what it's like to work at AirHelp? View our full profile.
Requirements
- You operate at the intersection of product thinking and design leadership, bringing a clear point of view and the ability to influence direction, not just execute it.
- You have deep experience designing B2C subscription products, with a track record of shipping pricing, packaging, and upsell flows that move retention and LTV, not just conversion.
- You've built and shipped mobile products, and you understand what great mobile UX looks like from first interaction to long-term engagement. You know how to scale quality through strong design systems.
- You think like a product leader. You focus on the right problems, connect user needs with business impact, and make decisions that move the product forward, not just make it look better.
- You're comfortable in fast-moving, ambiguous environments. You take ownership and don't wait for perfect clarity, you create it.
- You work fast and pragmatically. You use tools like AI to explore ideas, validate directions, and accelerate your workflow. You know when to go deep in Figma and when to move on.
- You're an exceptional communicator. You align teams, influence stakeholders, and articulate product thinking in a way that drives decisions and builds trust.
- You collaborate closely with engineers, including distributed or external teams, and understand what it takes to turn ideas into production-ready solutions.
- You have a high bar for quality, but also strong judgment. You know when to refine and when to ship.
- You're fluent in business English.
Benefits
- Private life and health Insurance.
- Flexible benefits: gym membership, personal education, childcare, public transportation, or leisure travel subsidy.
- Annual travel allowance.
- Work from anywhere for up to 2 weeks/year.
- Language classes.
- Personalized progression plan.
- Internal training programs and knowledge-sharing events.
- Unlimited, free use of AirHelp’s services.
- Pre-paid virtual card.
- Office commute subsidy.
- Access to mindfulness and well-being platform (Mindgram).
- Team days and Parties.
Prefer to apply on the company's career site?
View Original PostingWhy This Is a Most Loved Workplace® Certified Job
Systemic Collaboration
AirHelpers are involved in defining AirHelp's strategy and follow results every step of the way. Mutual trust and open communication help shape our positive vision for the future
Positive Vision for the Future
Our team shaped our values of persistence, ownership, integrity, and teamwork. These values are an integral part of our performance reviews, employee recognition and hiring process, and we live them every day.
Alignment of Values
Tomasz Pawliszyn is an assertive and hands-on leader who embodies our values, always reinforcing the importance of decision-making and learning from mistakes.
Respect
We listen to AirHelpers and publicly praise them for their ideas and hard work. Not a day goes by without new a message on our #thanks channel which is always celebrated by the entire team. It’s part of our culture!
Killer Outcomes
We’re an international team! Most of our day-to-day collaboration takes place remotely, but we enjoy being together. Face-to-face collaboration is encouraged with team days, offsites and company-wide summits where AirHelpers work and bond.
What It's Like to Work Here
Frequently Asked Questions About Working at AirHelp
Common questions candidates ask about this role and AirHelp's workplace
Apply for Senior Product Designer
Submit your application directly to the AirHelp team. Let them know why you'd be a great addition to their loved place to work.
