Most Loved Workplace® Certified JobCustomer Recovery Team - Manager
Most Loved Workplace® Certified JobAbout the Role
At Cloudbeds, a Most Loved Workplace® certified employer in the Hotel/Hospitality/Travel space, The intelligent growth engine empowering hoteliers worldwide.
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<p data-path-to-node="0"><strong data-path-to-node="0" data-index-in-node="0">What Makes Cloudbeds Unique</strong></p>
<p data-path-to-node="1">At <a href="https://www.Cloudbeds.com/">Cloudbeds</a>, we're not just building software, we're transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500 again, but we're just getting started.</p></div><p></p>
<p data-path-to-node="0"><strong data-path-to-node="0" data-index-in-node="0">How You'll Make an Impact:</strong></p>
<p data-path-to-node="1">As Manager, Customer Recovery, you own the retention engine and critical recovery motions that turn high-risk accounts into long-term brand advocates. You lead a specialized team of Customer Recovery Coaches who sit at the vital intersection of customer retention, risk mitigation, and product success. You will scale our Intelligent Recovery Motion and oversee the Fire-Team concept, a cross-functional, executive-level intervention designed to deliver decisive issue resolution during critical retention moments. As a leader, you understand that technology sh
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