Most Loved Workplace® Certified Job

Customer Support Coach - NORAM

Most Loved Workplace® Certified Job

92% of candidates apply because they are a Most Loved Workplace®

North America

Customer Support

About the Role

At Cloudbeds, a Most Loved Workplace® certified employer in the Hotel/Hospitality/Travel space, The intelligent growth engine empowering hoteliers worldwide.

What Makes Cloudbeds Unique

At <a href="https://www.Cloudbeds.com/">Cloudbeds</a>, we're not just building software, we're transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500 again, but we're just getting started.</div>How You'll Make an Impact:

As a Customer Support Coach, you will be the voice of and advocate for our customers, providing exceptional support. By resolving questions and troubleshooting issues across multiple channels, you’ll ensure a seamless experience for our hotel partners. Your contributions will strengthen client relationships, promote software adoption, and shape the future of our platform by sharing valuable feedback. You'll also play a key role in creating training materials, updating support resources, and staying ahead of system updates, making a lasting impact on our customers and team.

Our Customer Support Team:

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Want to learn more about what it's like to work at Cloudbeds? View our full profile.

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Why This Is a Most Loved Workplace® Certified Job

What It's Like to Work Here

globe Globally Connected, Locally Grounded

zap Grit and Determination

repeat Kaizen Mindset

users People-First Leadership

lightbulb Innovation Through Collaboration

target Mission-Driven Impact

Certified for: Most Loved Workplace Most Loved Workplaces® 2026, Most Loved Workplace Most Loved Workplaces® 2024

Frequently Asked Questions About Working at Cloudbeds

Common questions candidates ask about this role and Cloudbeds's workplace

We simplify the complicated world of OTAs, payments, reservations, and reporting so our clients can spend time on their most important job, taking care of their guests. Through our software suite, we enable properties to compete alongside the biggest brands in hospitality, no matter their size. We’re passionate about connecting people around the world to create more meaningful travel experiences between owners, operators, and their guests. Amazing hospitality isn’t just reserved for five star hotels.

Please review the specific job listing or contact Cloudbeds's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Cloudbeds is an established organization in its industry. The company is a certified Most Loved Workplace®, highlighting a strong, positive culture and committed workforce.

Key benefit categories include: Financial & Retirement, Health & Wellness, Work-Life Balance, Team & Culture, Office & Facilities. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Globally Connected, Locally Grounded and Grit and Determination and Kaizen Mindset.

The company has committed to inclusive practices including: Empower Every Voice and Champion Continuous Growth.

They have earned Most Loved Workplace® certifications including: Most Loved Workplace Most Loved Workplaces® 2026 and Most Loved Workplace Most Loved Workplaces® 2024.

Cloudbeds currently has 31 open positions. They are hiring across departments like Onboarding , Account Management , Customer Support . You can view all current openings at certcheck.mostlovedworkplace.com/companies/cloudbeds/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Cloudbeds's recruiting team for specific details on this role's process.