Most Loved Workplace® Certified Job

Senior Manager, Data Science & Analytics

Most Loved Workplace® Certified Job

92% of candidates apply because they are a Most Loved Workplace®

Americas Remote

Business Operations

This position may no longer be active.View all open positions at Customer.io

About the Role

At Customer.io, a Most Loved Workplace® certified employer in the Computer Software space, Empower your customers with unified, real-time engagement at scale.

<h3>About <a href="http://Customer.io">Customer.io</a></h3>

<p>Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. <a href="http://Customer.io">Customer.io</a> powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.</p>

<h3>About the role</h3>

<p>Hi, my name is Michael, Head of Data and Analytics at Customer.io, and I’m looking for a <strong>Senior Manager, Data Science &amp; Analytics</strong> to lead and evolve <a href="http://Customer.io">Customer.io</a>'s internal data science &amp; analytics function. This team serves as a strategic partner across Product, Marketing, Sales and Customer Experience organizations, helping Customer.io make better decisions through forecasting, experimentation, behavioral analytics, and rigorous measurement.</p>

<p>In this role, you'll lead a team responsible for delivering business value through the applied use of data. You'll partner closely with leaders across Customer.io to guide decisions, define success metrics, improve customer and product experiences, and drive operational efficiencies.</p>

<p>Success in this role requires strong leadership, analytical and technical rigor, and business acumen. We view our data team as more than a reporting function, and as a trusted advisor to the business - bringing clarity through ambiguity, uncovering opportunities, and helping <a href="http://Customer.io">Customer.io</a> move faster and operate smarter as we scale.</p>

<h3>What we value</h3>

<p><strong>Business impact through data:</strong> We focus on delivering value over reporting and find the right balance bet

Want to learn more about what it's like to work at Customer.io? View our full profile.

Prefer to apply on the company's career site?

View Original Posting

Why This Is a Most Loved Workplace® Certified Job

What It's Like to Work Here

Users Async Collaboration Across Time Zones

Heart Genuine Empathy in Practice

Zap Flexibility as a Foundation

Lightbulb Continuous Learning & Growth Mindset

Eye Radical Transparency in Decision-Making

Certified for: Certified Most Loved Workplaces® 2025

Frequently Asked Questions About Working at Customer.io

Common questions candidates ask about this role and Customer.io's workplace

Customer.io is a leading AI-powered customer engagement platform designed for tech-savvy organizations to create personalized customer journeys that engage, convert, and scale. Founded in 2012, Customer.io is a globally distributed, remote-first company named one of the fastest-growing private companies on the 2025 Inc. 5000 list.

This position is listed as remote based on the job location.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Customer.io is an established organization in its industry. The company is a certified Most Loved Workplace®, highlighting a strong, positive culture and committed workforce.

Key benefit categories include: Health & Wellness, Time Off & Work-Life Balance, Financial & Professional Development, Remote Work & Office Setup, Culture & Recognition. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Async Collaboration Across Time Zones and Genuine Empathy in Practice and Flexibility as a Foundation.

The company has committed to inclusive practices including: Authentic Growth & Development and Radical Transparency & Open Communication.

They have earned Most Loved Workplace® certifications including: Certified Most Loved Workplaces® 2025.

Customer.io currently has 27 open positions. They are hiring across departments like Customer Experience, Business Operations, Engineering. You can view all current openings at certcheck.mostlovedworkplace.com/companies/customer-io/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Customer.io's recruiting team for specific details on this role's process.