Most Loved Workplace® Certified Job

Customer Success Manager

Most Loved Workplace® Certified Job

92% of candidates apply because they are a Most Loved Workplace®

APAC Remote; EMEA Remote

Customer Experience

About the Role

At Customer.io, a Most Loved Workplace® certified employer in the Computer Software space, Empower your customers with unified, real-time engagement at scale.

<h3>About <a href="http://Customer.io/">Customer.io</a></h3>

<p>Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. <a href="http://Customer.io">Customer.io</a> powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.</p>

<h3>About the role</h3>

<p>Hi, my name is Lauren, Senior Manager of Customer Success at <a href="http://Customer.io">Customer.io</a>, and I'm looking for a Customer Success Manager to join our Mid-Market, APAC or EMEA team.</p>

<p>You'll own the success of a dedicated portfolio of roughly 40-60 Mid-Market customers — acting as their strategic advisor from onboarding through long-term adoption, and driving commercial outcomes across your book of business. You'll partner closely with Account Management, Technical Support, Product, Solutions, and Engineering to help customers realize real value throughout their lifecycle.</p>

<p>We don't need you to be a marketing expert or a deeply technical one. We need someone who's an expert at asking the right questions — someone who digs until they find the real problem, not just the reported one, and who can influence a customer to make progress and move through blockers. You'll be curious and eager to understand our app well enough to take a customer's use case and turn our features into outcomes that matter to them.</p>

<h3>What we value</h3>

<ul>

<li><strong>Curiosity about the business behind the customer:</strong> You're genuinely interested in how companies operate and enjoy learning your customers' industries and goals. You ask about the <em>why</em> behind a request before recomme

Want to learn more about what it's like to work at Customer.io? View our full profile.

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Why This Is a Most Loved Workplace® Certified Job

What It's Like to Work Here

Users Async Collaboration Across Time Zones

Heart Genuine Empathy in Practice

Zap Flexibility as a Foundation

Lightbulb Continuous Learning & Growth Mindset

Eye Radical Transparency in Decision-Making

Certified for: Certified Most Loved Workplaces® 2025

Frequently Asked Questions About Working at Customer.io

Common questions candidates ask about this role and Customer.io's workplace

Customer.io is a leading AI-powered customer engagement platform designed for tech-savvy organizations to create personalized customer journeys that engage, convert, and scale. Founded in 2012, Customer.io is a globally distributed, remote-first company named one of the fastest-growing private companies on the 2025 Inc. 5000 list.

This position is listed as remote based on the job location.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Customer.io is an established organization in its industry. The company is a certified Most Loved Workplace®, highlighting a strong, positive culture and committed workforce.

Key benefit categories include: Health & Wellness, Time Off & Work-Life Balance, Financial & Professional Development, Remote Work & Office Setup, Culture & Recognition. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Async Collaboration Across Time Zones and Genuine Empathy in Practice and Flexibility as a Foundation.

The company has committed to inclusive practices including: Authentic Growth & Development and Radical Transparency & Open Communication.

They have earned Most Loved Workplace® certifications including: Certified Most Loved Workplaces® 2025.

Customer.io currently has 29 open positions. They are hiring across departments like Business Operations, Customer Experience, Engineering. You can view all current openings at certcheck.mostlovedworkplace.com/companies/customer-io/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Customer.io's recruiting team for specific details on this role's process.