Contract IT Specialist

At Customer.io, a Most Loved Workplace® certified employer in the Computer Software space, Empower your customers with unified, real-time engagement at scale.

<h3>About <a href="http://Customer.io/">Customer.io</a></h3>

<p>Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. <a href="http://Customer.io">Customer.io</a> powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.</p>

<h3>About the role</h3>

<p>Hi, my name is Bill Miksich, VP Operations at <a href="http://Customer.io">Customer.io</a>, and I'm looking for a Contract IT Specialist to help our globally distributed IT team keep pace as we scale. This is a hands-on, full-time contract role covering the day-to-day: responding to requests, keeping systems running, and supporting our people across a fully remote, SaaS-first environment. You'll be available 8am–5pm daily to jump on whatever the team needs that day. It's a great way to get IT operations exposure at a fast-growing SaaS company, with a possible path to full-time conversion based on performance and business need.</p>

<h3>What we value</h3>

<ul>

<li><strong>Responsiveness</strong> — you're quick to jump in and get people unblocked.</li>

<li><strong>Customer-service mindset</strong> — you're just as focused on user happiness as on policy.</li>

<li><strong>Reliability</strong> — you show up ready to tackle whatever comes in.</li>

</ul>

<h3>What you’ll do</h3>

<ul>

<li>Assist with tier 1–2 IT support across hardware, software, SaaS apps, and remote connectivity with a customer-service-first mindset.</li>

<li>Support employee lifecycle workflows (onboarding, offboarding, role changes), following established steps and flagging opportunities to impr

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