GTM AI Engineer

At Customer.io, a Most Loved Workplace® certified employer in the Computer Software space, Empower your customers with unified, real-time engagement at scale.

<h3>About <a href="http://Customer.io/">Customer.io</a></h3>

<p>Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. <a href="http://Customer.io">Customer.io</a> powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.</p>

<h3>About the role</h3>

<p>Hi, my name is Nick Guardino, Senior Director of Marketing Ops at <a href="http://Customer.io">Customer.io</a>, and I'm looking for a GTM AI Engineer to help take our AI agents from scrappy prototypes to production-grade systems our GTM teams can depend on.</p>

<p>Over the last 3.5 months, our GTM AI team has built 11 agents now running in production, serving 120 active users and roughly 25,000 tool calls a day — all through custom CLIs that work, but weren't built to scale. We believe businesses can run leaner and go further when they deploy AI agents well, and we're figuring out that motion in real time. This role owns the scale and reliability layer so the rest of the team can keep building.</p>

<h3>What we value</h3>

<ul>

<li><strong>Craft over quick wins</strong> — energized by making things robust, not just making them work.</li>

<li><strong>A point of view</strong> — we want someone who asks "why did you build it that way?" and has a specific answer for what to do instead.</li>

<li><strong>Comfortable being wrong</strong> — you try things fast, and you course-correct just as fast.</li>

<li><strong>AI-native by default</strong> — you'd rather direct Claude to write and QA code than write it by hand.</li>

</ul>

<h3>What you'll do</h

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