Most Loved Workplace® Certified JobProduct Operations Manager
Most Loved Workplace® Certified JobAbout the Role
At Databricks, a Most Loved Workplace® certified employer in the Technology space, Democratizing data and AI for every organization worldwide.
<p data-pm-slice="1 1 []">P-1587</p>
<p>As a Product Operations Manager, you will join the Product and Engineering organization to drive operational excellence across multiple Databricks product lines. You will serve as an essential bridge between customer-facing field teams and the product and engineering teams building features used by thousands of customers.&nbsp;</p>
<p>In this role, you will partner with Product Management, Engineering, and Field teams. By analyzing contact drivers, product telemetry, and operational friction points, you will build actionable customer narratives that highlight our high-impact opportunities.</p>
<p>This is a fast-paced, highly cross-functional role that requires strong communication, efficient prioritization and organization,. and deep expertise in stakeholder management.&nbsp; of stakeholder management. Applied experience with analytics and reporting is a must.</p>
<h2>Responsibilities:</h2>
<ul>
<li>Analyze and synthesize data from multiple sources, including customer and partner feedback and product usage metrics, to build cohesive stories around customer pain points</li>
<li>Design and maintain user-friendly reports and dashboards to surface key metrics and trends to stakeholders</li>
<li>Influence product and engineering decision-makers to deliver the best possible customer experience, using both data and qualitative analysis to inform your perspective</li>
<li>Partner with cross-functional operations teams to develop key metrics, build automated reporting,&nbsp; and implement process improvements&nbsp;</li>
<li>Organize and monitor key results across product lines, communicating&nbsp; progress and blockers regularly to department stakeholders</li>
<li>Show ability to deliver on ambiguous projects with incomplete data</li>
<li>Facilitate stakeholder syn
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Why This Is a Most Loved Workplace® Certified Job
Systemic Collaboration
As Databricks continues our rapid growth, we strive to maintain a culture as open and transparent as it was in Databricks’s early days. Making sure employees have regular access to our CEO and co-founders to hear directly about our vision and priorities helps our employees forge a connection between Databricks priorities and their daily work.
Positive Vision for the Future
Databricks’ culture principles are derived from an internal study of the behaviors that have led to high impact work at Databricks. These values have a direct impact on company culture and play a large part in connecting teams across the organization. We believe in being customer-obsessed, truth-seeking, operating from first principles, having a bias for action, and putting Databricks first. Our co-founders are fully involved in day-to-day operations, including business and technical reviews, working alongside our team members to ensure that we are always aligned with our values.
Alignment of Values
Databricks’ CEO and Co-founder, Ali Ghodsi leads by example with a focus on truth-seeking and first principles thinking, two of Databricks’ core values that stay true to Databricks’s origins in academia. He champions the importance of data and reason to question biases and inform decisions. Ali remains hands-on with research and development and hosts company-wide weekly all hands, with a CEO “ask me anytime” session at the beginning of every agenda. His transparency and accessibility are core to the open and collaborative culture of Databricks.
Respect
At Databricks, we cultivate an environment where all employees can bring their unique selves and are empowered to do the best work of their careers. To ensure all voices are heard and ideas are valued, we conduct annual culture and pulse surveys and host all-hands Q&As to collect feedback from all employees. We then report back to Databricks on the specific changes implemented from the feedback collected to ensure employees feel heard and that their feedback is valued. In addition, we invest in our seven Employee Resource Groups (ERGs) that offer support and employee engagement events for individuals from underrepresented backgrounds and allies.
Killer Outcomes
Databricks prioritizes offering an exceptional employee experience by investing in tools, workspaces, and community-building. Our collaboration-first, hybrid model offers flexibility with in-person touchpoints like our annual employee kickoff, weekly CEO all-hands with happy hours, and monthly team building budgets. We are especially focused on maintaining a culture of transparency, honesty, and trust, with leaders actively engaging across channels like Slack and all hands while also championing inclusion efforts through ERG sponsorship. These initiatives help our team feel connected, valued, and empowered to do their best work.
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