Most Loved Workplace® Certified JobRevenue Operations Manager
Most Loved Workplace® Certified JobAbout the Role
At Databricks, a Most Loved Workplace® certified employer in the Technology space, Democratizing data and AI for every organization worldwide.
<h3><strong>About the role</strong></h3>
<p>Databricks bills customers on usage. Every month, millions of usage records turn into commit drawdowns, invoices and revenue. The Revenue Operations team within Order to Cash organization makes sure that happens accurately and on time.</p>
<p>We’re hiring a <strong>Revenue Operations Manager</strong> to oversee&nbsp; usage operations and improve how contracts move from booking to invoicing. A key focus is Universal Commitment, our cloud-agnostic commit model. Reporting to the Senior Manager of Revenue Operations, you’ll lead key month-end close activities for our billing and rating platform, oversee a team based in India, and drive process and automation improvements across Revenue Operations.&nbsp;</p>
<p>You'll work closely with the <strong>Order to Revenue Process Compliance</strong> team. That team sets usage policy, leads root-cause analysis and owns governance. Your team carries out the work: applying adjustments, keeping usage and billing in balance, and making sure each correction is documented, reviewed and fully reflected in our systems.</p>
<h3><strong>What you'll do</strong></h3>
<h4><strong>Revenue operations and contract setup</strong></h4>
<ul>
<li>Own the booking review process. Validate orders in the booking queue and serve as the escalation point for upstream teams on complex contract structures.</li>
<li>Make sure contract and usage settings are correct across our billing and rating platform, ERP and CPQ, so that Universal Commitment and other contract type invoice as intended.</li>
<li>Advise Deal Desk and Revenue Assurance on whether non-standard terms can be billed (e.g., GPU reservations, per-hour pricing, custom SKUs) before deals close. Provide guidance on new product offerings and ensure operational feasibility prior
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Why This Is a Most Loved Workplace® Certified Job
Systemic Collaboration
As Databricks continues our rapid growth, we strive to maintain a culture as open and transparent as it was in Databricks’s early days. Making sure employees have regular access to our CEO and co-founders to hear directly about our vision and priorities helps our employees forge a connection between Databricks priorities and their daily work.
Positive Vision for the Future
Databricks’ culture principles are derived from an internal study of the behaviors that have led to high impact work at Databricks. These values have a direct impact on company culture and play a large part in connecting teams across the organization. We believe in being customer-obsessed, truth-seeking, operating from first principles, having a bias for action, and putting Databricks first. Our co-founders are fully involved in day-to-day operations, including business and technical reviews, working alongside our team members to ensure that we are always aligned with our values.
Alignment of Values
Databricks’ CEO and Co-founder, Ali Ghodsi leads by example with a focus on truth-seeking and first principles thinking, two of Databricks’ core values that stay true to Databricks’s origins in academia. He champions the importance of data and reason to question biases and inform decisions. Ali remains hands-on with research and development and hosts company-wide weekly all hands, with a CEO “ask me anytime” session at the beginning of every agenda. His transparency and accessibility are core to the open and collaborative culture of Databricks.
Respect
At Databricks, we cultivate an environment where all employees can bring their unique selves and are empowered to do the best work of their careers. To ensure all voices are heard and ideas are valued, we conduct annual culture and pulse surveys and host all-hands Q&As to collect feedback from all employees. We then report back to Databricks on the specific changes implemented from the feedback collected to ensure employees feel heard and that their feedback is valued. In addition, we invest in our seven Employee Resource Groups (ERGs) that offer support and employee engagement events for individuals from underrepresented backgrounds and allies.
Killer Outcomes
Databricks prioritizes offering an exceptional employee experience by investing in tools, workspaces, and community-building. Our collaboration-first, hybrid model offers flexibility with in-person touchpoints like our annual employee kickoff, weekly CEO all-hands with happy hours, and monthly team building budgets. We are especially focused on maintaining a culture of transparency, honesty, and trust, with leaders actively engaging across channels like Slack and all hands while also championing inclusion efforts through ERG sponsorship. These initiatives help our team feel connected, valued, and empowered to do their best work.
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