Most Loved Workplace® Certified JobSr. Technical Enablement Specialist
Most Loved Workplace® Certified JobAbout the Role
At Databricks, a Most Loved Workplace® certified employer in the Technology space, Democratizing data and AI for every organization worldwide.
<p><strong>FEQ426R542</strong></p>
<p>As a Sr. Enablement Specialist at Databricks, you will apply your expertise in enablement to lead the design, rollout, and adoption of enablement programs for Databricks Technical Support Engineers, including collaboration with Support leaders and SMEs and/or Technical Curriculum Developers.&nbsp; Programs in your portfolio can include onboarding and everboarding motions focused on developing and maintaining technical and soft skills for Technical Support Engineers.&nbsp;</p>
<p>As a member of the Databricks Support Enablement Team, you’ll be responsible for (1) keeping up to date with the latest and greatest that Databricks has to offer when it comes to Support, (2) work with our enablement team to fully understand the business needs and requirements for Support, (3) create high-impact programs for Support, and (4) work with a team of technical enablement specialists to curate and&nbsp; design content needed for programs.</p>
<p data-renderer-start-pos="2006"><strong data-renderer-mark="true">The impact you will have:</strong></p>
<ul>
<li>Use your Databricks and Enablement expertise to lead the design, curate, and maintain enablement programs for Databricks Technical Support</li>
<li>Work with subject-matter-experts and technical enablement specialists to scope needs for new courses and updates to existing ones&nbsp;</li>
<li>Drive improvements in Support KPIs through successful enablement programs (lagging indicators)</li>
</ul>
<p data-renderer-start-pos="2367"><strong data-renderer-mark="true">What we look for:</strong></p>
<ul>
<li>Experience with enablement programs for technical audiences</li>
<li>Experience with technical support best practices</li>
<li>Experience with cross-functional stakeholder management</li>
<li>Strong analytical skills and data-driven decision-making</li>
<li>[Preferred] Experience designing and developing highly technical training</li>
</ul><div class="content-conclusion"><p><strong>About Databricks</strong></p>
<p><span style="font-family: arial, sans-serif;">Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on&nbsp;<span style="color: rgb(255, 54, 33);"><a style="color: rgb(255, 54, 33);" href="https://twitter.com/Databricks" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://twitter.com/Databricks&amp;source=gmail&amp;ust=1700237575733000&amp;usg=AOvVaw03FL8fJvOD97ytN02f5G2C">Twitter</a>,&nbsp;<a style="color: rgb(255, 54, 33);" href="https://www.linkedin.com/company/Databricks" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/company/Databricks&amp;source=gmail&amp;ust=1700237575733000&amp;usg=AOvVaw15dLk3q8VxTfHEgCUg7NSt">LinkedIn</a>&nbsp;<span style="color: rgb(0, 0, 0);">and</span>&nbsp;<a style="color: rgb(255, 54, 33);" href="https://www.facebook.com/databricksinc" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.facebook.com/databricksinc&amp;source=gmail&amp;ust=1700237575733000&amp;usg=AOvVaw39EcncitnlqV72EG2-RqXJ">Facebook</a></span>.<br><br><strong>Benefits<br><br></strong></span>At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click <a href="https://docs.google.com/document/d/154un3e8Xav4BceOSlcYFZRGEuQI54xMxVydRwQn54eQ/edit?usp=sharing">here</a>.<br><br></p>
<p><strong>Our Commitment to Diversity and Inclusion</strong></p>
<p>At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.</p>
<p><strong>Compliance</strong></p>
<p><strong><span style="font-weight: 400;">If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.</span></strong></p></div>
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Why This Is a Most Loved Workplace® Certified Job
Systemic Collaboration
As Databricks continues our rapid growth, we strive to maintain a culture as open and transparent as it was in Databricks’s early days. Making sure employees have regular access to our CEO and co-founders to hear directly about our vision and priorities helps our employees forge a connection between Databricks priorities and their daily work.
Positive Vision for the Future
Databricks’ culture principles are derived from an internal study of the behaviors that have led to high impact work at Databricks. These values have a direct impact on company culture and play a large part in connecting teams across the organization. We believe in being customer-obsessed, truth-seeking, operating from first principles, having a bias for action, and putting Databricks first. Our co-founders are fully involved in day-to-day operations, including business and technical reviews, working alongside our team members to ensure that we are always aligned with our values.
Alignment of Values
Databricks’ CEO and Co-founder, Ali Ghodsi leads by example with a focus on truth-seeking and first principles thinking, two of Databricks’ core values that stay true to Databricks’s origins in academia. He champions the importance of data and reason to question biases and inform decisions. Ali remains hands-on with research and development and hosts company-wide weekly all hands, with a CEO “ask me anytime” session at the beginning of every agenda. His transparency and accessibility are core to the open and collaborative culture of Databricks.
Respect
At Databricks, we cultivate an environment where all employees can bring their unique selves and are empowered to do the best work of their careers. To ensure all voices are heard and ideas are valued, we conduct annual culture and pulse surveys and host all-hands Q&As to collect feedback from all employees. We then report back to Databricks on the specific changes implemented from the feedback collected to ensure employees feel heard and that their feedback is valued. In addition, we invest in our seven Employee Resource Groups (ERGs) that offer support and employee engagement events for individuals from underrepresented backgrounds and allies.
Killer Outcomes
Databricks prioritizes offering an exceptional employee experience by investing in tools, workspaces, and community-building. Our collaboration-first, hybrid model offers flexibility with in-person touchpoints like our annual employee kickoff, weekly CEO all-hands with happy hours, and monthly team building budgets. We are especially focused on maintaining a culture of transparency, honesty, and trust, with leaders actively engaging across channels like Slack and all hands while also championing inclusion efforts through ERG sponsorship. These initiatives help our team feel connected, valued, and empowered to do their best work.
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