Commercial Customer Success Manager (Key Accounts) - Denver or San Francisco

At Datadog in the Technology space, Observe, Secure, and Optimize Modern Cloud Infrastructure at Scale.

<p>As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. </p>

<p><em>At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.</em></p>

<p><strong>What You’ll Do: </strong></p>

<ul>

<li>Partner with the sales team to ensure smooth transition and onboarding experience</li>

<li>Proactively build relationships with customers to create mutual trust  </li>

<li>Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts</li>

<li>Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively</li>

<li>Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates</li>

<li>Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)</li>

</ul>

<p><strong>Who You Are:</strong></p>

<ul>

<li>A strong communicator with excellent attention to detail</li>

<li>Motivated by building long-term and long-lasting relationships</li>

<li>Driven by the opportunity to make a visible impact with your work</li>

Want to learn more about what it's like to work at Datadog? View our full profile.