Customer Success Manager

At Datadog, a Most Loved Workplace® certified employer in the Technology space, Observe, Secure, and Optimize Modern Cloud Infrastructure at Scale.

<p><em>As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. </em></p>

<p><em>At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.</em></p>

<p><strong><em>What You’ll Do: </em></strong></p>

<ul>

<li><em>Partner with the sales team to ensure smooth transition and onboarding experience</em></li>

<li><em>Proactively build relationships with customers to create mutual trust  </em></li>

<li><em>Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts</em></li>

<li><em>Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively</em></li>

<li><em>Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates</em></li>

<li><em>Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)</em></li>

</ul>

<p><strong><em>Who You Are:</em></strong></p>

<ul>

<li><em>A strong communicator with excellent attention to

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