Most Loved Workplace® Certified Job

Technical Support Engineer 2, Premier - Sao Paulo

Assessed by Most Loved Workplace®

92% of candidates apply because they are a Most Loved Workplace®

Sao Paulo, Brazil

Support Engineering

This position may no longer be active.View all open positions at Datadog

About the Role

At Datadog, a Most Loved Workplace® certified employer in the Technology space, Observe, Secure, and Optimize Modern Cloud Infrastructure at Scale.

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Premier Support Engineers (PSEs) are primarily focused on supporting customers with any technical questions or issues related to Datadog. PSEs engage with Datadog’s Premier Customers via asynchronous technical support channels and are also involved with relationship-building cadence calls, technical troubleshooting calls, conferences, and projects. You will work directly with Datadog’s Premier Customer base and be immersed in an environment where you will expand your knowledge and skill set, be challenged, and witness your contributions to Datadog and our clients.

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At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

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What You’ll Do:

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<li>Respond to technical client requests (email /&nbsp; chat / video call) on our fast paced team while educating our clients on the use of the platform</li>

<li>Develop relationships with end users at Premier Customers, working hand-in-hand to resolve their questions</li>

<li>Participate in routine health check meetings with Premier Customers</li>

<li>Reproduce product and configuration issues and efficiently troubleshoot the 700+ integrations that Datadog works with</li>

<li>Build out internal documentation and knowledge based articles</li>

<li>Drive product and engineering conversations based on customer needs and use cases</li>

<li>Work from a Datadog office 3 - 5 days per week&n

Want to learn more about what it's like to work at Datadog? View our full profile.

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Why This Is a Most Loved Workplace® Certified Job

What It's Like to Work Here

users Collaborative Problem-Solving

target Ownership Mentality

lightbulb Continuous Learning Culture

zap Fast-Paced Innovation

heart Employee-Centric Benefits

Frequently Asked Questions About Working at Datadog

Common questions candidates ask about this role and Datadog's workplace

Datadog is a leading Cloud company that provides monitoring and analytics solutions. The company operates a global presence with headquarters in New York serving as the primary operational base for key executive leadership and corporate functions including engineering, product, sales, and executive leadership. Datadog maintains additional offices across the Americas in Boston, Denver, San Francisco, and throughout the USA, Canada, Mexico, and South America.

Please review the specific job listing or contact Datadog's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Datadog is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Key benefit categories include: Financial Benefits, Health & Wellness, Work-Life Balance, Community & Growth. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Collaborative Problem-Solving and Ownership Mentality and Continuous Learning Culture.

The company has committed to inclusive practices including: Empower Ownership and Accountability and Champion Diversity, Inclusion, and Belonging.

Datadog has a supportive and collaborative culture, recognized as a loved place to work by its team members.

Datadog currently has 444 open positions. They are hiring across departments like Dev Eng, Engineering Interns, Commercial Sales. You can view all current openings at certcheck.mostlovedworkplace.com/companies/datadog/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Datadog's recruiting team for specific details on this role's process.