IT Support Technician Intern

At Datadog, a Most Loved Workplace® certified employer in the Technology space, Observe, Secure, and Optimize Modern Cloud Infrastructure at Scale.

<p>The Enterprise IT Support team is responsible for the hardware and software that Datadog employees around the world use on a daily basis to successfully do their jobs.</p>

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<p>As an Enterprise IT Support intern, you will combine theoretical learning at your school with practical, hands-on experience in our IT Support team. Over the course of your internship, you will progressively take on more responsibilities while helping ensure our ever-growing user base has everything they need to do their job. You’ll also gain exposure to security-adjacent tasks relevant to IT support operations. </p>

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<p>At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. </p>

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<p><strong>What You’ll Do</strong></p>

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<li>Learn and assist in providing customer service and technical support for our employees</li>

<li>Shadow and support laptop deployment as part of onboarding and refresh cycles</li>

<li>Shadow and support laptop collection and account deactivation as part of employee offboarding cycles</li>

<li>Participate in new hire orientations to understand policies, best practices and services used within Datadog</li>

<li>Assist with general ticketing, account management, and basic troubleshooting under supervision</li>

<li>Help maintain hardware and software inventory</li>

<li>Contribute to documentation creation and maintenance</li>

<li>Observe and support unified communications setups in conference rooms and common areas</li>

<li>Participate in team meetings and knowledge-sharing sessions</li>

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