Most Loved Workplace® Certified Job

Incident and Escalation Manager, EMEA

Assessed by Most Loved Workplace®

92% of candidates apply because they are a Most Loved Workplace®

Dublin, Ireland; Paris, France

Support Engineering

About the Role

At Datadog, a Most Loved Workplace® certified employer in the Technology space, Observe, Secure, and Optimize Modern Cloud Infrastructure at Scale.

The Incident and Escalation Management team (IEM) is part of Datadog's Global Support Engineering (GSE) organization. The purpose of IEM is to continuously improve Datadog's overall customer experience during incidents and critical moments. Datadog Global Support Engineering (GSE) is looking for experts with a background in Incident Management and Escalations handling to join our team to provide fast incident response and stakeholder ownership. In this position, you will play a role in providing communication, technical engagement and incident management for our global customers. You will also implement processes based on the lessons learned from each incident to limit further occurrence. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

<ul>

<li>Drive the resolution of incidents and escalations while providing response and/or management to customers</li>

<li>Design and implement real-time and proactive monitoring of customer's infrastructures</li>

<li>Prioritize, manage, and own customer issues from start to finish</li>

<li>Monitor and manage communications (sometimes public, sensitive and large scale) during incidents</li>

<li>Collaborate with stakeholders across Datadog and its partners worldwide to enhance customer experience&nbsp;</li>

<li>Lead projects to deliver operational improvements as Datadog evolves</li>

<li>Create and review documentation as well as incident and escalation training</li>

<li>Identify and troubleshoot recurring cloud infrastructure issues</li>

<li>Hire and mentor stakeholders and peers in incident an

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Why This Is a Most Loved Workplace® Certified Job

What It's Like to Work Here

users Collaborative Problem-Solving

target Ownership Mentality

lightbulb Continuous Learning Culture

zap Fast-Paced Innovation

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Frequently Asked Questions About Working at Datadog

Common questions candidates ask about this role and Datadog's workplace

Datadog is a leading Cloud company that provides monitoring and analytics solutions. The company operates a global presence with headquarters in New York serving as the primary operational base for key executive leadership and corporate functions including engineering, product, sales, and executive leadership. Datadog maintains additional offices across the Americas in Boston, Denver, San Francisco, and throughout the USA, Canada, Mexico, and South America.

Please review the specific job listing or contact Datadog's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Datadog is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Key benefit categories include: Financial Benefits, Health & Wellness, Work-Life Balance, Community & Growth. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Collaborative Problem-Solving and Ownership Mentality and Continuous Learning Culture.

The company has committed to inclusive practices including: Empower Ownership and Accountability and Champion Diversity, Inclusion, and Belonging.

Datadog has a supportive and collaborative culture, recognized as a loved place to work by its team members.

Datadog currently has 453 open positions. They are hiring across departments like Dev Eng, Engineering Interns, Enterprise Sales Engineering. You can view all current openings at certcheck.mostlovedworkplace.com/companies/datadog/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Datadog's recruiting team for specific details on this role's process.