Manager, Customer Success - Boston

At Datadog, a Most Loved Workplace® certified employer in the Technology space, Observe, Secure, and Optimize Modern Cloud Infrastructure at Scale.

<p>As a Manager, Customer Success, you will hire and develop teams, coaching Customer Success Managers (CSMs) to success. This role impacts our customer experience and retention at scale, providing an opportunity to join a company that’s a leader in the space and see your contributions firsthand. At Datadog, we value our office culture—the relationships and collaboration it builds, and the creativity it inspires. We operate as a hybrid workplace to help our Datadogs create a work-life harmony that best fits them.</p>

<p><em>At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.</em></p>

<p><strong>What You’ll Do:</strong></p>

<ul>

<li>Drive and influence the full renewal and expansion sales cycle</li>

<li>Serve as an advisor and role model for exemplary customer service</li>

<li>Balance autonomy with effective communication upwards</li>

<li>Act as a regional/segment owner and escalation point for relevant matters</li>

<li>Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth</li>

<li>Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges</li>

<li>Focus on talent attraction, retention, and development to create high-performance teams</li>

</ul>

<p><strong>Who You Are:</strong></p>

<ul>

<li>Experienced in Customer Success or Account Management, with 6+ years of experience preferred and at least 3 years in the SaaS space</li>

<li>3+ years of experience leading a high-performing team of Customer Success Managers</li>

<li>A proven track record of success in negotiating contract term

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