Director, Account Management

Remote, United States

Revenue, Sales

Full-time

About the Role

At Funnel in the Computer Software space, Turn marketing data into growth. Intelligence that drives decisions..

Funnel Leasing Inc., is hiring for an Director, Account Management. is a strategic business partner and trusted advisor responsible for driving growth and renewal within an assigned portfolio of multifamily customer accounts. You will own the complete account relationship—from onboarding through expansion and renewal—ensuring customers achieve their business objectives while maximizing their lifetime value to Funnel Leasing. Working closely with Technical Success Managers, Implementation, and Support teams, you will identify expansion opportunities, navigate customer dynamics, manage account planning and strategy, lead executive engagement through QBRs, and build lasting relationships with key decision-makers. Your success is measured by ARR growth, customer retention, and expansion pipeline within your book of business. The salary range for this role is $100,000 - $125,000 per year. In addition to base salary, this role is also eligible for variable compensation.

Want to learn more about what it's like to work at Funnel? View our full profile.

Requirements

Bachelor's degree in Business Administration, Communications, Marketing, or related field.
Minimum of 2-4 years of Account Management, customer success, or expansion-focused sales experience in the SaaS, software, or technology sector.
Proven track record of driving account expansion, managing renewals successfully, and growing ARR within an assigned customer portfolio.
Strong ability to build and maintain relationships with C-suite and operational stakeholders, navigate complex organizational structures, and influence strategic business decisions.
Excellent communication and presentation skills; ability to articulate business value, conduct executive meetings, and lead effective QBRs.
Proficiency with CRM systems (Salesforce preferred), sales analytics, and business intelligence tools; comfort with data-driven decision making.
Experience in multifamily, real estate, property management, or PropTech is highly preferred.
Familiarity with MEDDIC, Sandler, Challenger Sale, or similar sales methodologies is a plus.

Benefits

Health insurance
Dental and Vision insurance
Company paid Life/AD&D
Long-term Disability insurance
Short-term Disability insurance
Term Life insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Retirement Plan - 2% company match
EAP
Remote/Hybrid Opportunities
Uncapped Discretionary Time off
Sick Leave
14 paid holidays
One time remote work stipend
Employee recognition program
Employee-led Groups (ELG’s)

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What It's Like to Work at Funnel

Systemic Collaboration

Funnel has a solid and reliable product that our customers love. Funnel is at the pre-IPO stage of it’s growth journey, so it’s an exciting time preparing to become a listed company. Our market is growing year on year, with a lot of potential for Funnel to take more market share.

Positive Vision for the Future

All employees were invited to participate in surveys and workshops during the process of reshaping Funnel values in 2022 and 2023. This ensured that everyone had the opportunity to share their perspectives and contribute to defining what matters most to us as an organization. We believe that company values should evolve over time - just as our people and our organization do. As we continue to grow and change, we remain committed to regularly revisiting and refining our values to ensure they truly reflect who we are and how we work together.

Alignment of Values

Transparency is a cornerstone at Funnel. Our CEO openly shares Funnel’s strategy, growth, and long-term vision - going beyond the level of transparency typically seen in many organizations. Our CEO is also present in the office daily, staying connected with employees and teams across Funnel.

Respect

Our weekly all-company meetings follow a shared agenda where everyone is encouraged to contribute - any employee can submit topics and present. Each meeting concludes with an open Q&A session led by our CEO, creating a direct and transparent dialogue across the organization. Open Slack channels are our default mode of communication, ensuring information is widely accessible and giving everyone the opportunity to share perspectives and contribute to discussions. Twice a year, we conduct a company-wide survey that measures key indicators such as inclusion and psychological safety. The survey also includes an anonymous text box where employees can share feedback directly with the CEO and Chief People Officer, reinforcing our commitment to openness and continuous improvement.

Killer Outcomes

"Achieving Together" is one of the five core values at Funnel. We firmly believe that the most innovative solutions emerge when diverse perspectives come together through collaboration. This spirit of teamwork is reflected in how we work - within our teams, across departments, and with colleagues in Funnel offices around the world. Through cross-functional initiatives, we collaborate to continuously enhance the user experience throughout the entire customer journey, from the first interaction with Funnel to supporting customers in their day-to-day use of the platform.

What It's Like to Work Here

Users Real Collaboration in Action

Zap Bias for Action & Scrappy Spirit

Eye Data-Driven Decision Making

Target Accountability Both Ways

Heart Genuine Care for People

Frequently Asked Questions About Working at Funnel

Common questions candidates ask about this role and Funnel's workplace

Funnel is the leading Marketing Intelligence platform that helps businesses unify their marketing data and optimize performance. We turn everyday reporting into a clear roadmap for growth. You get an instant, reliable view of which marketing activities actually drive growth, so you can easily plan budgets, prove your value to the business, and scale what works. Trusted by more than 2,500 businesses worldwide, including recognized brands like Adidas and Uber and global agencies like Publicis and Havas, Funnel tracks 11% of global digital ad spend and has featured on the FT 1000 list of Europe’s fastest-growing companies for five consecutive years. Since our founding in 2014, we have grown into a global team of over 300 employees, with offices in Stockholm, Boston, Hamburg, and Sydney

This position is listed as remote based on the job location.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Funnel is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Key benefit categories include: Health & Wellness, Time Off & Family, Financial & Retirement, Work Environment & Development. For this role specifically, benefits include: Health insurance, Dental and Vision insurance, Company paid Life/AD&D, Long-term Disability insurance, Short-term Disability insurance, Term Life insurance, Flexible Spending Account (FSA), Health Savings Account (HSA), Retirement Plan - 2% company match, EAP, Remote/Hybrid Opportunities, Uncapped Discretionary Time off, Sick Leave, 14 paid holidays, One time remote work stipend, Employee recognition program, Employee-led Groups (ELG’s). You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Real Collaboration in Action and Bias for Action & Scrappy Spirit and Data-Driven Decision Making.

The company has committed to inclusive practices including: Diverse Collaboration First and Transparent & Accessible Leadership.

They score particularly well in the area of Systemic Collaboration.

Funnel currently has 6 open positions. They are hiring across departments like Development, Product & Design, Measurement, Revenue, Sales. You can view all current openings at certcheck.mostlovedworkplace.com/companies/funnel/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Funnel's recruiting team for specific details on this role's process.