Sr. Software Engineer (AI)

At Pendo, a Most Loved Workplace® certified employer in the Computer Software space, Elevating the world's experience with software, one product at a time.

<h2>The Team + The Role</h2>

<p>Our Emerging Team is focused on building AI Products for our product experience (PX) platform. We build from the ground up to explore, prototype, and ship AI-native experiences that change how software teams understand and serve their users. This is not an AI layer added to existing product; it is a deliberate bet on what product intelligence looks like next. The team operates with high autonomy, moves quickly, and builds products without clear precedents.</p>

<p>As a Sr. Software Engineer (AI), you will sit at the intersection of deep technical capability and strong product judgment. You will design and ship applied AI systems, including RAG pipelines, agentic workflows, and LLM-powered features, from prototype through production. You will make principled technical decisions, evaluate model behavior rigorously, and communicate tradeoffs clearly to engineers and non-engineers alike.</p>

<p>This role is based in our New York office.</p>

<h2>What this looks like day-to-day</h2>

<ul>

<li><strong>Applied AI systems:</strong> Design and build AI systems including RAG pipelines, agentic workflows, and LLM-powered features. You will take work from prototype through production and ensure it can hold up in real customer environments.</li>

<li><strong>Technical decision-making:</strong> Make principled decisions on when to prompt, when to fine-tune, and when to use a different tool entirely. You will explain these tradeoffs clearly so the team can move quickly without sacrificing quality.</li>

<li><strong>Model evaluation:</strong> Instrument and evaluate model outputs rigorously by defining evaluation frameworks and catching hallucinations early. You will implement guardrails that can withstand real-world load and production use.</li>

<li><strong>Productionize AI ownership:</strong> Own mod

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