Sr. Engagement Manager (Professional Services)

Raleigh, NC

Professional Services

About the Role

At Pendo in the Computer Software space, Elevating the world's experience with software, one product at a time.

<h1>Sr. Engagement Manager</h1>

<p>Pendo's Professional Services team accelerates time to value for our customers, helping them realize the full potential of their investment in Pendo. We combine implementation expertise, strategic guidance, and proven best practices to deliver measurable customer outcomes. Our goal is to exceed customer expectations in every engagement while building the foundation for long-term success.</p>

<p>As a Sr. Engagement Manager, you own the delivery of enterprise-level SaaS implementations from kickoff through completion. You partner with executive sponsors, IT leaders, and business stakeholders to align implementation strategy with customer goals, manage complex workstreams, and drive measurable value. You serve as a trusted strategic advisor while working across Pendo's Professional Services, Sales, Customer Success, Product, and Support teams to deliver successful outcomes and continuously improve how we serve customers.</p>

<p>This is a role based in-office in San Francisco, Raleigh, or New York, or Remote in the United States.</p>

<h2>What this looks like day-to-day</h2>

<ul>

<li><strong>Enterprise implementation leadership:</strong> Lead complex, enterprise-level SaaS implementations from kickoff through completion, ensuring customer objectives are clearly defined and reflected in project outcomes. Own delivery execution across multiple workstreams while maintaining alignment on scope, milestones, and success criteria.</li>

<li><strong>Executive stakeholder partnership:</strong> Build trusted relationships with executive sponsors, IT leaders, and business stakeholders throughout the implementation lifecycle. Drive alignment, manage expectations, and navigate competing priorities to support customer adoption and long-term success.</li>

<li><strong>Cross-functio

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What It's Like to Work at Pendo

What It's Like to Work Here

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Frequently Asked Questions About Working at Pendo

Common questions candidates ask about this role and Pendo's workplace

Pendo’s mission is to elevate the world’s experience with software. Pendo customers include the world’s leading software companies and digital enterprises, including Verizon, RE/MAX, LabCorp, OpenTable, Okta, Salesforce, and Zendesk. Founded in 2013 in the heart of Raleigh, North Carolina, Pendo is backed by Battery Ventures, Spark Capital, Meritech Capital, Sapphire Ventures and B Capital Group.

Please review the specific job listing or contact Pendo's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Pendo is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Key benefit categories include: Health & Wellness, Professional Development, Financial & Time Off, Culture & Community, Equity & Growth. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Questioning Everything and Celebration & Recognition and Bias to Action.

The company has committed to inclusive practices including: Customer-Centric Excellence and Continuous Growth & Development.

Pendo has a supportive and collaborative culture, recognized as a loved place to work by its team members.

Pendo currently has 21 open positions. They are hiring across departments like Commercial, Enterprise, Engineering. You can view all current openings at certcheck.mostlovedworkplace.com/companies/pendo/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Pendo's recruiting team for specific details on this role's process.