SAP Delivery Executive - US Public Services Market Unit

Newtown Square, PA

About the Role

At SAP America in the Computer Software space, Intelligent Enterprise Technology Empowering the World to Run Better.

Responsible for leading service delivery operations within Retirement Operations, ensuring the highest standards of service delivery for new business onboarding and client transition activities. Oversees multifunctional operations teams and service providers, with accountability for offshore vendor governance, conversion execution, quality, reporting outcomes, operational excellence, and customer-centric initiatives. Collaborates with senior leadership to drive strategic priorities, continuous improvement, risk management, and service delivery excellence.

Want to learn more about what it's like to work at SAP America? View our full profile.

Requirements

Bachelor's degree in business or equivalent experience
Ten years of retirement plan experience
Business operations leadership experience
Experience supervising employees
Experience working with external clients in sales, sales support, relationship management, or post‑sale support
Strong communication, interpersonal, and presentation skills
Analytical, problem‑solving, and decision‑making skills
Ability to manage multiple responsibilities under pressure
Ability to understand and communicate complex or technical concepts
Proficient with MS Word and Excel

Benefits

Competitive Pay
Bonus for Eligible Employees
Pension Plan
401k Match
Employee Stock Purchase Plan
Tuition Reimbursement
Disability Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Employee Discounts
Career Training & Development Opportunities
Paid Time Off starting at 160 hours annually for employees in their first year of service
Ten (10) paid holidays per year
Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
Parental Leave – fifteen (15) days of paid parental leave per calendar year
Adoption Assistance
Employee Assistance Program
Back-Up Care Program
PTO for Volunteer Hours
Employee Matching Gifts Program
Employee Resource Groups
Inclusion and Diversity Programs
Employee Recognition Program
Referral Bonus Programs

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What It's Like to Work at SAP America

What It's Like to Work Here

lightbulb Continuous Innovation & Curiosity

handshake Honest Communication & Transparency

heart Purpose-Driven Work

users Inclusive Collaboration

trending-up Invest in Your Growth

life-buoy Employee Wellbeing First

Frequently Asked Questions About Working at SAP America

Common questions candidates ask about this role and SAP America's workplace

SAP helps companies of all sizes and industries turn their businesses into intelligent enterprises and empower people and organizations to run at their best. When our 450,000 customers have the next big idea to transform an industry, feed the hungry, support equality, distribute a vaccine, or provide relief worldwide, we deliver technology to help them achieve their vision. SAP helps the world run better and improve people’s lives.

Please review the specific job listing or contact SAP America's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

SAP America is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Key benefit categories include: Health & Wellness, Work-Life Balance & Flexibility, Workplace Perks, Professional Development, Financial & Retirement. For this role specifically, benefits include: Competitive Pay, Bonus for Eligible Employees, Pension Plan, 401k Match, Employee Stock Purchase Plan, Tuition Reimbursement, Disability Insurance, Medical Insurance, Dental Insurance, Vision Insurance, Employee Discounts, Career Training & Development Opportunities, Paid Time Off starting at 160 hours annually for employees in their first year of service, Ten (10) paid holidays per year, Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars, Parental Leave – fifteen (15) days of paid parental leave per calendar year, Adoption Assistance, Employee Assistance Program, Back-Up Care Program, PTO for Volunteer Hours, Employee Matching Gifts Program, Employee Resource Groups, Inclusion and Diversity Programs, Employee Recognition Program, Referral Bonus Programs. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Continuous Innovation & Curiosity and Honest Communication & Transparency and Purpose-Driven Work.

The company has committed to inclusive practices including: Empower Every Voice and Invest in Growth & Learning.

SAP America has a supportive and collaborative culture, recognized as a loved place to work by its team members.

SAP America currently has 26 open positions. You can view all current openings at certcheck.mostlovedworkplace.com/companies/sap-america/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact SAP America's recruiting team for specific details on this role's process.