Field Operations Specialist - Los Angeles

At SpotHero, a Most Loved Workplace® certified employer in the Computer Software space, Revolutionizing urban parking through technology and human connection..

<h3><strong>Who we are:</strong> </h3>

<p>At SpotHero, we work as a team to empower people to get everywhere, easier! We’re rapidly growing with the mission of bringing the parking industry into the future through technology. Drivers across the nation use the SpotHero mobile app and website to reserve convenient, affordable parking in advance, on-the-go or through their connected cars, and parking companies rely on us to help them reach new customers while optimizing their business. We connect the dots with cutting-edge technology, delivering value to both sides of this exciting, evolving marketplace. We’ve been quite busy, take a peek at some of our recent <a href="https://SpotHero.com/press/">announcements</a>.</p>

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<p><strong>Field Operations Specialist at SpotHero</strong>: </p>

<p>Ensure a world class experience for customers and operators alike by processing feedback, analyzing data, determining trends, and implementing solutions, including new processes. Serve as liaison between Customer Service and Revenue teams in order to optimize field operations. Work towards the goal of eliminating Operator driven issues through technology, process development and tracking. Drive growth on both sides of the marketplace by creating a seamless experience for SpotHero customers and a productive experience for our parking partners.</p>

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<p><strong>Key Responsibilities</strong><strong>:</strong></p>

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<li>With the use of data, develop new ways to improve the Customer and Operator experience, and reduce the need for Customers to contact SpotHero to resolve issues. </li>

<li>Work with Revenue teams and develop narratives to be presented to Operator Partners that help them understand the value of investing in making the parking e

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